Marketing and Communications Coordinator
DaVita Kidney Care is seeking a Web Content Coordinator to enhance the digital user experience of their intranet, the VillageWeb. This role involves content management, collaboration with various departments, and supporting large-scale web projects.
Responsibilities
- Serve as subject matter expert of content-management systems (Sharepoint)
- Identify strategic solutions to build and publish content that meet needs of various teams
- Troubleshoot and resolve intranet-related tickets filed using ServiceNow
- Maintain established governance practices for the platform
- Conduct page audits and evaluate analytics to improve page performance
- Provide guidance around keywords, language and metadata tags to improve search functionality
- Contribute to strategic vision for intranet improvements and enhancements
- Maintain message and design integrity on all intranet pages by using DaVita’s branding
- Work closely with intranet content owners across lanes to develop and maintain relevant content
- Support the planning and execution of special projects related to the intranet
- Support metrics/analytics reporting for intranet-related channels
- Work with IT to improve back-end functionality of the platform
- Support content owners across the Village
- Act as a liaison with appropriate vendors
Skills
- Minimum 1-2 years of web, marketing or communications experience
- Bachelor's degree in a related field
- Experience using various content management systems
- Proficient at editing, reporting and project management
- Ability to plan, prioritize and independently execute the completion of all projects in a fast-paced environment
- Ability to deliver with accuracy, integrity and attention to detail within established deadlines
- Effective and efficient in managing relationships; communicating with all levels of management, executives and outside vendors
- Experience working in SharePoint/Microsoft suite
- Experience using ServiceNow or knowledge of similar workflow automation platforms (Zendesk, Hubspot, etc.)
- AP style proficiency
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.
Company Overview