[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. ComputerCare is a woman-owned business that values technical excellence and genuine human connection. They are seeking an Account Manager to manage service repair needs, build strong relationships with customers, and collaborate with internal teams to ensure excellent service delivery.

Responsibilities

• Support our customers by processing and managing their device repair orders with accuracy and attention to detail
• Coordinate closely with internal operations and technicians to ensure timely and efficient service delivery
• Maintain consistent communication with IT administrators, IT directors, and procurement teams regarding repair timelines, device logistics, and service updates
• Track order progress, resolve customer issues proactively, and ensure a positive customer experience from start to finish
• Identify additional opportunities within existing accounts to expand service offerings and drive customer value
• Execute all elements of order management, ensuring accuracy and accountability in every stage of the sales process
• Build strong, long-term relationships with key stakeholders to enhance customer satisfaction and loyalty
• Partner with Account Executives on joint accounts to maximize opportunities and strengthen our market footprint
• Collaborate with Marketing to develop and execute targeted campaigns
• Stay current on technology trends, procurement cycles, and budget planning for the business to identify new sales opportunities
• Conduct engaging virtual presentations and product demonstrations that showcase ComputerCare’s unique service model for business customers
• Identify and pursue upsell or cross-sell opportunities across our IT Asset Management (ITAM) and lifecycle service offerings
• Maintain accurate records of customer interactions, pipeline activity, and forecasts within the CRM

Skills

• 1–3+ years of experience in customer account management, preferably within IT, B2B SaaS, or IT asset management environments
• Strong communication, relationship-building, and presentation skills
• Proven ability to generate leads, nurture relationships, and close deals
• Proficiency with CRM tools such as Salesforce or HubSpot, and familiarity with sales automation platforms
• Self-motivated, results-oriented, and comfortable managing multiple priorities in a fast-paced environment
• Knowledge of IT asset management (ITAM), software asset management (SAM), or related IT services is a plus
• Travel up to 15% as needed

Benefits

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
• 401(k) with employer match—because your future matters
• Company-paid Life Insurance, plus HSA & FSA options
• Employee Assistance Program (EAP) for real support when you need it
• Adoption Assistance to help grow your family
• Commuter Benefits for an easier ride
• Free Coursera Professional Certifications to level up your skills
• Generous vacation & sick time, plus paid time off to give back to your community

Company Overview