[Remote] Customer Service Representative - Remote, VA

Note: The job is a remote job and is open to candidates in USA. Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). In this role, you will resolve member concerns and ensure requests are processed accurately and timely while helping members navigate their transportation questions and services.

Responsibilities

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage

Skills

• MUST LIVE IN VIRGINIA
• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience
• 6+ months contact center experience OR customer service experience
• Strong organization skills, written, and verbal communication skills. All system documentation will be in English
• Can type 35wpm or more
• Answer a high volume of calls up to 100+ calls per day
• Proficiency in Microsoft Office Suite
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Work overtime as required
• Ability to work independently under general supervision
• Sound decision-making and problem-solving skills in a fast-paced environment
• High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test
• Ability to directly hardwire to your modem
• Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely
• Attend 100% of training, on camera for the first 30 days of employment

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Company Overview