Experienced Application Administrator – Entry Level Position for arenaflex's Beacon-to-Link Migration Project

At arenaflex, we're a leading global life sciences company that's deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, we deliver world-class diagnostic solutions, bring innovative medicines to patients faster, and use technology to improve the delivery of care. As a company that's committed to excellence, we're seeking an experienced Application Administrator to join our team and support our Beacon-to-Link migration project.

Job Summary:

We're looking for an entry-level Application Administrator to perform application administration tasks, including building organizations and users in Link, and providing exceptional customer service to our end-users. As part of our Beacon-to-Link migration project, our development team is building tools to migrate organizations, accounts, users, and select Orders components. However, they need resources beyond their 4-person team to assist with building the remaining orgs and users. This is an exciting opportunity to join our team and contribute to the success of our migration project.

Key Responsibilities:

* Build organizations and users in Link, manually or programmatically, as required

• Provide exceptional customer service to end-users, responding to their queries and resolving issues in a timely and professional manner
• Work closely with end-users to set up their organization and user credentials
• Assist with the migration of organizations, accounts, users, and select Orders components from Beacon to Link
• Perform other application administration tasks as required

Essential Qualifications:

* High school diploma or equivalent required

• Excellent typing skills, fast and accurate (greater than 40 wpm)
• Excellent command of the English language, with the ability to communicate effectively with end-users
• Proficient in Word and Excel
• Ability to work in a fast-paced environment and meet deadlines
• Strong customer service skills, with the ability to respond to queries and resolve issues in a timely and professional manner

Preferred Qualifications:

* Tier 1 helpdesk experience and triage experience

• Bilingual, English and Spanish
• Experience working in a similar role, with a focus on application administration and customer service

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to learn quickly and adapt to new systems and processes
• Strong customer service skills, with the ability to respond to queries and resolve issues in a timely and professional manner

Career Growth Opportunities and Learning Benefits:

* Opportunity to work on a high-profile project, with the potential for career growth and development

• Access to training and development programs, to help you build your skills and knowledge
• Collaborative and dynamic work environment, with a focus on teamwork and communication
• Opportunity to work with a leading global life sciences company, with a reputation for excellence and innovation

Work Environment and Company Culture:

* Work from home, with a flexible schedule that supports our divisions

• Shifts range from 8AM-5PM, 9AM-6PM, 10AM-7PM, 11AM-8PM EST
• Collaborative and dynamic work environment, with a focus on teamwork and communication
• Opportunity to work with a diverse and talented team, with a passion for excellence and innovation

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Opportunity to work from home, with a flexible schedule that supports our divisions
• Access to training and development programs, to help you build your skills and knowledge
• Collaborative and dynamic work environment, with a focus on teamwork and communication

How to Apply:

If you're a motivated and detail-oriented individual, with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

* This is an entry-level position, with the potential for career growth and development

• The successful candidate will be required to complete a 3-minute IKM assessment, as part of the hiring process
• arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace

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