[Remote] Client Program Coordinator
Note: The job is a remote job and is open to candidates in USA. Davis Wright Tremaine LLP is one of the top law firms in the U.S. seeking a Client Program Coordinator to provide high-level support for client program teams. The role involves overseeing matter management, serving as a liaison between clients and the firm, and contributing to process flow organization.
Responsibilities
- Work with lawyers and staff to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service
- Work with legal teams and staff departments to help drive service innovation to deliver service more efficiently, effectively and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing
- Be willing and able to learn new technology tools (such as legal project management, data visualization, and document automation) to create efficiencies and add value to the client team
- Support the onboarding and integration of new personnel to meet client needs, including attorneys, paralegals, and staff
- Certain service delivery and project management activities will be billable to the client as directed by your manager
- Act as a point of contact for the program team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers
- Edit and oversee upkeep of client-facing matter management sites
- Track and report on project plans and deliverables in support of client leadership
- Assist with the implementation of project management frameworks for the matters they support, that enable firm leadership to track progress against and adherence to the stated scope of work
Skills
- 1+ years' experience in legal services or other services industry
- A high school diploma or GED certification; Bachelor's degree preferred
- Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision
- Ability to work in a team-oriented, service focused environment and to handle stressful situations in a calm, composed manner
- Problem solving skills, with a focus on how we can provide a solution and not the reasons we cannot
- Strong communication skills in English, both verbal and written, including interpersonal skills
- Ability to learn new technologies quickly and independently
- Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Visio, and OneNote
- Availability and willingness to work overtime as needed or requested
- Bachelor's degree
- Familiarity with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint
Benefits
- Choice of health and vision insurance plans
- 2 paid volunteer days for qualifying community service work
- Dental plan
- Fertility and adoption benefit
- Paid sabbatical after 13 years of service
- Tuition reimbursement
- Commuter benefits
- Retirement contribution
- Health insurance with an optional HSA
- Long term disability
- Dental insurance
- Vision care
- Telemedicine and virtual short term solution based counseling services
- Life insurance
- Healthcare and Dependent Care Flexible Spending Accounts
- Subsidized backup care and caregiving resources
- 401(k)
- Vacation
- Sick time
- 11 paid holidays each year
- Employee assistance program
- Voluntary accident insurance
- Voluntary life
- Voluntary disability
- Voluntary long term care
- Pet insurance
- Commuter and Transit programs
Company Overview