Inside Account Manager

Grainger Canada is a leading industrial distributor serving over 4.5 million customers worldwide. The Inside Account Manager will manage a portfolio of small to medium-sized customers, develop sales strategies, and implement account penetration initiatives to drive sales growth.

Responsibilities

• Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers
• Develop sales plans/expand customer contacts that effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value
• Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer’s business
• Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
• Call planning, executing a sales process and strategically using a CRM
• Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyalty
• Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market
• Adherence to company sales and pricing guidelines

Skills

• 1-3 years customer service experience required, sales experience an asset
• Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers
• Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization
• Business acumen around sales forecasting, opportunity management and customer planning
• Technological capabilities and understanding to communicate in today's business environment, Salesforce experience
• Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions
• Ability to maintain a plan of action until desired results is achieved
• Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue
• Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset
• A post-secondary education is preferred

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

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