Clinical Informatics Help Desk Technician
Florida Orthopaedic Institute is seeking a Clinical Informatics Helpdesk Technician to join their Clinical Informatics team. The role involves providing first-line support for clinical applications and patient portals, ensuring smooth workflows, and helping staff deliver exceptional patient care.
Responsibilities
- Serve as a Subject Matter Expert (SME) for patient portals and check-in platforms
- Respond to incidents and service requests for clinical applications, including Athena, iScribe, and Radix
- Troubleshoot, diagnose, and resolve issues while keeping users informed throughout the process
- Log, track, and manage Helpdesk tickets efficiently, escalating complex issues as needed
- Create and maintain documentation to empower staff and improve self-service capabilities
- Provide guidance and training to staff on system use and best practices
- Communicate clearly with technical and non-technical colleagues at all levels
- Stay up to date with system updates, workflows, and industry best practices
- Identify recurring issues and share insights with leadership to drive improvements
Skills
- Experience in clinical application support; healthcare knowledge is a plus
- Proficiency with Microsoft Windows and Office applications
- Strong troubleshooting and problem-solving skills with attention to detail
- Excellent customer service and professional communication skills
- Ability to manage multiple priorities, take initiative, and work independently
- Team-oriented, adaptable, and motivated to thrive in a fast-paced environment
Company Overview
Company H1B Sponsorship