Medical Intake / Call Center

Hines is a nationwide leader in personalized managed health care, committed to providing quality care through effective programs. The Medical Intake/Call Center role serves as the first point of contact, responsible for collecting intake information, creating electronic patient files, and managing correspondence for the Utilization Review Department.

Responsibilities

• Answer Utilization Review line and direct to appropriate person, retrieve voicemail and transfer message to appropriate nurse
• Collect demographic information in order to create patient file
• Print, mail, fax and copy correspondence, as necessary
• Other duties as assigned

Skills

• High School Diploma or equivalent required
• Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems
• At least one year of professional office experience, experience in a healthcare environment required
• Helpful and friendly telephone personality
• Ability to proof written material accurately
• Accurate data entry ability
• Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader
• Ability to work with a variety of professional staff and provide clerical backup as needed for that staff
• Understanding of customer service
• Courses in computers, medical terminology, data entry, word processing, and secretarial training desired
• Bi-lingual helpful but not required

Benefits

• Quarterly bonus eligible!
• Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance.
• Critical Illness, accident insurance and flexible spending also available!
• 401k plan with company match, fully vested after 1 year.
• No weekends and nights!
• Paid Holidays
• Work-life balance.
• Remote/hybrid setting (once trained)

Company Overview