[Remote] Patient Quality Representative
Note: The job is a remote job and is open to candidates in USA. Cognizant is seeking a Patient Quality Representative to support clients by managing patient and insurance correspondence and ensuring accurate data entry. This role involves collaborating with internal stakeholders to uphold quality and compliance standards in healthcare administration.
Responsibilities
- Process incoming patient and insurance correspondence, including debt validations, itemized bills, and receipts
- Review outgoing notices and statements; verifying military duty status; send HIPAA authorization forms upon request
- Update protected health information and managed identity theft affidavits and 30-day follow-ups
- Research bankruptcy records and match court notices to applicable accounts
- Handle dispute response, settlement proposals, and account closures
- Respond to credit-reporting agency disputes and maintain accurate patient credit files
- Document all actions and updates thoroughly in account records
- Contribute to team success by assisting with other responsibilities as assigned
Skills
- High school diploma or GED
- 1+ years of experience in a medial office or hospital setting
- Strong attention to detail, customer service skills, and proficiency in Microsoft Office
- Clear and effective communications abilities
- Familiarity with Health Insurance Portability and Accountability Act (HIPAA), Fair Debt Collection Practices Act (FDCPA), and the Fair Credit Reporting Act (FCRA) regulations
- Associate's degree
- Understanding of medical billing concepts
- Legal or compliance experience
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Company Overview