Experienced EFAST2 Customer Service Specialist II – Empowering Employee Benefit Plan Administrators with Expert Support

At arenaflex, we're committed to delivering exceptional customer experiences that make a lasting impact. As an EFAST2 Customer Service Specialist II, you'll play a vital role in supporting employee benefit plan administrators and others on behalf of the U.S. Department of Labor (DOL) and the Internal Revenue Service (IRS). If you're passionate about providing top-notch customer service, staying up-to-date with industry trends, and growing a rewarding career, we invite you to join our team.

About arenaflex

arenaflex is a dynamic organization that empowers individuals to make meaningful contributions to challenging projects. Our work is built on the foundation of collaboration, innovation, and a passion for delivering exceptional results. As a valued member of our team, you'll have the opportunity to grow a rewarding career, develop new skills, and make a lasting impact on the lives of our customers.

Key Responsibilities

As an EFAST2 Customer Service Specialist II, you'll be responsible for:

• Consistently demonstrating effective telephone communications with the EFAST2 filing public, providing clear and concise information to EFAST2 callers
• Exhibiting strong problem-solving capabilities with the EFAST2 filing public, working independently with accurate results that meet contractually required performance standards
• Receiving and utilizing regular feedback from supervisors and quality team for continuous improvement, maintaining a positive attitude and working well under pressure
• Escalating complex questions to more experienced specialists and government agencies, utilizing software applications to receive calls, document questions and responses, and access resources
• Providing excellent attendance to provide consistent, reliable support during hours of limited coverage, including single coverage

What You'll Need to Succeed

To excel in this role, you'll need:

• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience (call center or helpdesk)
• Security Clearance Level: Ability to attain Minimum Background Investigation (MBI) public trust clearance, including travel to a U.S. Department of Labor approved USAccess location for fingerprinting and PIV (Personal Identity Verification) card issuance
• Ability to demonstrate a minimum of 20 WPM typing speed
• Ability to communicate effectively in both written and verbal English, displaying professional phone demeanor and email etiquette
• Ability to acquire knowledge quickly through self-directed learning and individual training
• Ability to provide unscripted responses to effectively communicate information
• Excellent interpersonal and organizational skills
• Ability to collaborate and work as a member of a team
• Working experience with Microsoft Office, including Outlook, Word, Excel, and Teams
• Preferred Skills: Working experience with Salesforce (or other CRM) and a knowledge base or content management system

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow a rewarding career. As an EFAST2 Customer Service Specialist II, you'll have access to:

• Professional growth opportunities, including paid education and certifications
• Cutting-edge technology to learn from
• Internal mobility team dedicated to helping you own your career
• Comprehensive health and wellness packages
• 401K with company match
• Paid vacation and holidays

Work Environment and Company Culture

As a remote or hybrid employee, you'll have the flexibility to work from the comfort of your own home or a designated arenaflex office. Our team is built on the foundation of collaboration, innovation, and a passion for delivering exceptional results. We're committed to creating a work environment that's inclusive, diverse, and supportive of your growth and development.

Compensation, Perks, and Benefits

As an EFAST2 Customer Service Specialist II, you'll receive:

• Competitive salary and benefits package
• Comprehensive health and wellness packages
• 401K with company match
• Paid vacation and holidays
• Professional growth opportunities, including paid education and certifications
• Cutting-edge technology to learn from
• Internal mobility team dedicated to helping you own your career

How to Apply

If you're passionate about providing top-notch customer service, staying up-to-date with industry trends, and growing a rewarding career, we invite you to apply for the EFAST2 Customer Service Specialist II role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive of your growth and development. Apply for this job