Business Systems Analyst

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats with unmatched network visibility. As a Business Systems Analyst, you will support the IT Applications team in maintaining and improving business applications, working closely with cross-functional teams to gather requirements and troubleshoot issues.

Responsibilities

• Assist in gathering and documenting business and technical requirements under the guidance of senior team members
• Support the configuration, maintenance, and day-to-day operations of SaaS and GTM applications
• Help triage, research, and resolve tickets related to supported applications, escalating as needed
• Perform basic Salesforce administration tasks, including data entry, user support, and report/dashboard maintenance
• Participate in application testing, data validation, and system upgrades
• Assist in maintaining application documentation and process guides
• Stay current on new application features and releases, and share learnings with the team
• Contribute as a member of an agile scrum team, participating in planning, testing, and project activities

Skills

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or equivalent experience
• 0–2 years of experience in a business systems, IT, or analyst role (internships or coursework accepted)
• Basic understanding of business applications (Salesforce, marketing automation, or other SaaS tools preferred)
• Strong analytical skills with attention to detail and accuracy
• Familiarity with Excel or other data management tools
• Eagerness to learn, problem-solve, and develop technical and functional expertise
• Strong communication and collaboration skills
• Exposure to Salesforce or other CRM/ERP platforms
• Familiarity with marketing automation tools (e.g., Eloqua, Pardot) a plus
• Experience working in an agile or team-based environment
• Salesforce Administrator certification (or interest in pursuing one)

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

Company Overview

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