[Remote] Customer Service Specialist
Note: The job is a remote job and is open to candidates in USA. Cornerstone Careers, a division of QVC Group, is a Fortune 500 company that encompasses several leading retail brands. The Customer Service Specialist role involves assisting customers with their orders and accounts while driving sales and promoting products effectively.
Responsibilities
- Busy day handling a high volume of inbound customer inquiries
- Provide a distraction free work from home environment
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
- Report to an assigned Customer Service Supervisor
- Work from Home
Skills
- 12+ months of service experience
- You can problem solve and de-escalate situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Can sit for long periods of time
- Follow computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
- You live in Ohio
- Work a set full-time schedule
- Work schedules are not Monday - Friday
- Customer service hours of operation are 8:00 am - 8:00 pm ET
Benefits
- Competitive compensation
- Paid time off
- An employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Company Overview