Customer Care Specialist - Swedesboro, NJ

Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. They are seeking a Customer Care Specialist who will deliver exceptional customer service while assisting with veterinary medication inquiries and support.

Responsibilities

• Deliver customer service with kindness, empathy, understanding, and patience
• Efficiently navigate patient and prescriber profiles across systems
• Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions
• Cohesively work with a team, as well as independently
• Ability to interact with team members across pharmacy and fulfillment facilities
• Maintain a positive and professional attitude while keeping our pet patients and customers front and center

Skills

• Has acquired or can acquire a New Jersey Pharmacy Technician License
• A high school graduate or equivalent
• A coachable, quick learner who is comfortable with change
• A compassionate and caring individual who loves animals and those that care for them
• Able to demonstrate strong attention to detail and willingness to adhere to procedures
• Self-motivated and energized; excelling in a fast-paced environment
• An effective and persuasive communicator
• Computer-savvy, navigating the internet with ease
• A reliable co-worker with a positive, professional attitude. No exceptions!
• Basic calculations are easy for you to perform
• You have worked retail or held Customer Service positions in the past
• You have prior contact center experience
• You have working knowledge as a pharmacy technician
• You have worked as a veterinarian technician or similar role
• You are comfortable working with Microsoft Office, Outlook, Word, & Excel
• You have attended some college or have earned a degree
• You can speak Spanish - Bilingual

Benefits

• A comprehensive benefits package that includes health, dental, and flexible spending accounts
• 401(k) retirement plan with a generous company contribution to help you save for the future
• Company Paid Life and disability insurance
• Access to voluntary insurance options
• A generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

Company Overview