[Remote] Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Note: The job is a remote job and is open to candidates in USA. Home Health Focus AI is dedicated to helping home healthcare professionals find meaningful opportunities that prioritize patient care. The role involves answering inbound calls, initiating payment plans, and resolving patient inquiries while maintaining performance goals.

Responsibilities

• Answer over 80 inbound calls daily from patients, doctor's offices, and insurance carriers
• Initiate payment plans for patients with outstanding balances
• Utilize multiple resources to resolve patient inquiries during calls
• Maintain performance goals and productivity standards
• Become proficient in processes after completing a structured training program

Skills

• High School Diploma or equivalent required
• Minimum 1+ year of work experience in customer service or related fields
• Experience handling high volume calls while managing multiple computer applications
• Ability to work in a fast-paced environment with excellent organization skills
• Previous experience in medical billing, insurance claims, or call center environments strongly preferred
• Experience communicating with patients regarding medical information
• Familiarity with alpha-numeric data entry
• Proven track record of successful teamwork in previous roles
• Previous work in a structured environment with defined breaks

Benefits

• Quarterly variable bonus potential
• Generous paid time off and flexible spending accounts
• Comprehensive medical, vision, and dental insurance options
• 401(k) and employee stock purchase plans, along with fitness reimbursement programs

Company Overview