Customer Success Advisor - AMER
Autodesk is a company that helps innovators turn their ideas into reality through their software solutions. As a Customer Success Advisor, you will support customers in realizing more value from Autodesk solutions, engaging proactively and collaborating with various teams to enhance customer satisfaction and loyalty.
Responsibilities
- Proactively engage with customers based on triggered risk signals
- Establish strategies to increase customer product usage and value
- Identify and assist at-risk accounts to ensure customer success
- Collaborate with Sales, Renewals, Channel Partners, Support, and Services to support customer needs
- Deliver a high-quality experience that strengthens customer satisfaction and loyalty
- Identify opportunities to expand customer relationships through valuable interactions
Skills
- 1–3 years in Customer Success, Account Management, or a related customer-facing role
- Ability to work independently and contribute to team goals
- Experience with cross-functional collaboration with internal and external stakeholders
- Familiarity with Salesforce or similar CRM systems
- Basic understanding of SaaS, cloud-based software, or subscription business models
- An interest in Autodesk customer industries (AEC, MFG, M&E)
Benefits
- Health and financial benefits
- Time away
- Everyday wellness
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- Comprehensive benefits package
Company Overview
Company H1B Sponsorship