Call Center Service Consultant

First Hawaiian Bank is a well-established institution recognized as one of the 'Best Places to Work in Hawaii'. The Service Consultant role involves being the first line of communication for customers, providing exceptional service while gaining foundational knowledge in the banking industry.

Responsibilities

• Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose
• We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling
• Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years
• Step into a career that offers stability, excitement, and growth
• Experience the thrill of a dynamic environment paired with a comprehensive training program
• Plus, enjoy the perks of our competitive compensation and benefits package
• If you are ready for a career that empowers you to thrive, your journey starts here
• Ever wanted to work for a bank but didn't know where to start?
• Do you have a strong passion to help customers through their financial journey?
• If this sounds like you, we may have the right role for you!
• First Hawaiian Bank is currently seeking customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team
• This role offers a kick-start into the world of banking, where you get to learn about various areas of the bank and how to utilize resources to respond to customers’ inquiries
• You’ll gain a foundational knowledge base to build a successful career in the banking industry
• As a Service Consultant, you are the first line of communication for our internal and external customers
• You’ll also have the opportunity to work in a fast-paced environment alongside a team who is passionate about providing exceptional customer service
• You’ll also have the opportunity to earn incentives based on your performance
• Great opportunities for career growth!
• This position is located in the Kamehameha Industrial Center in Kalihi

Skills

• High level of professionalism and customer-orientation, with strong verbal skills
• Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information
• 1-2 years customer service experience or comparable work experience in a retail, sales or financial environment
• Experience in Call Center environment desirable
• Experience and comfort with computers and internet highly desirable

Benefits

• Comprehensive benefits program

Company Overview

Company H1B Sponsorship