Experienced Pre-Licensed Customer Service Representative – Remote Career Opportunity at arenaflex

Are you a motivated and customer-focused individual looking to start a rewarding career in the insurance industry? Do you want to work for a global company that values its employees and offers opportunities for growth and development? Look no further than arenaflex, a leading digital business services company that delivers innovative solutions to help the world's best brands succeed.

About arenaflex

arenaflex is a global company with a presence in over 50 states and territories, employing more than 410,000 people who speak over 300 languages. Our mission is to make people's lives simpler, faster, and safer by providing exceptional customer service and support. We believe in investing in our employees' futures and offer a range of benefits and opportunities to help them grow and succeed.

Become a Licensed Insurance Agent with arenaflex

arenaflex offers a unique opportunity for Pre-Licensed Customer Service Representatives to become licensed insurance agents through our comprehensive training program. Our 5-day paid training program will prepare you for the State Insurance Exam, and we will cover the cost of the exam and provide a trainer to support you every step of the way. After passing your exam, we will support you in obtaining your license in the 50 states and territories where we operate.

Benefits of Working with arenaflex

As a Pre-Licensed Customer Service Representative at arenaflex, you can expect:

• Paid Training: We will provide a comprehensive training program to prepare you for the State Insurance Exam.
• Competitive Wages: You will receive a competitive salary for your role.
• Full Benefits: We offer a range of benefits, including medical, dental, vision, 401(k), and more.
• Paid Time Off: You will receive paid time off to relax and recharge.
• Employee Wellness and Engagement Programs: We offer a range of programs to support your physical and mental well-being.
• Opportunities for Growth and Development: We are committed to helping you grow and succeed in your career.

Responsibilities

As a Pre-Licensed Customer Service Representative at arenaflex, you will be responsible for:

• Resolving Complex Consumer Issues: You will use your excellent decision-making skills and innovation to resolve complex consumer issues and advise first-level representatives on high-level issues.
• Assisting Policy Holders: You will assist policy holders with billing questions and concerns, and provide support with policy changes requested.
• Supporting Policy Holder Needs: You will provide recommendations and adjust as necessary to support policy holder needs.

Qualifications

We are looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you will need:

• 6 Months Customer Service Experience: You will have a minimum of 6 months customer service experience.
• Over 18 Years of Age: You will be over 18 years of age.
• Ability to Type 25 WPM: You will be able to type 25 words per minute.
• High School Graduate or GED: You will have a high school diploma or equivalent.
• Comfort with Desktop Computer System: You will be comfortable using a desktop computer system.
• Proven Oral and Written Communication Skills: You will have proven oral and written communication skills.
• 6 Months Call Center Experience: While not required, 6 months call center experience is preferred.
• Logical Problem-Solving Skills: You will have logical problem-solving skills.
• Availability to Work Various Shifts: You will be available to work various shifts.
• Ability to Use Windows Operating Systems: You will be able to use Windows operating systems.
• Organization and Work Prioritization Skills: You will have organization and work prioritization skills.

Work from Home Requirements

To work from home, you will need:

• Internet Connection Requirements: A minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
• ISP with No Packet Loss and Ping Under 50ms: Your internet service provider must have no packet loss and a ping under 50ms.
• Proof of Internet Speed Required: You will need to provide proof of your internet speed.
• Clean and Quiet Workspace: You will need a clean and quiet workspace.

Be One of Our People

At arenaflex, we believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

Teleperformance is an Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from diverse candidates.

Apply Now

If you are a motivated and customer-focused individual looking to start a rewarding career in the insurance industry, apply now to become a Pre-Licensed Customer Service Representative at arenaflex. Apply for this job