Experienced Customer Service Representative – Pet Industry E-commerce Support

At arenaflex, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. If you have an infectious personality and a desire to engage in meaningful conversations while helping others, this might be the purr-fect role for you!

About arenaflex

arenaflex is a leading e-commerce retailer that's passionate about providing exceptional customer experiences. We're dedicated to helping pet parents find the best products for their furry friends, and we're committed to making a positive impact on the lives of our customers and team members alike. Our company culture is built on the values of empathy, kindness, and a willingness to learn and grow.

The Role

As a Customer Service Representative at arenaflex, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. You'll be responsible for:

• Engaging directly with customers on the phone, using active listening, patience, empathy, and kindness to resolve their issues
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Ability to pass a background check

Technical Requirements

To work from home, you'll need:

• A large, distraction-free workspace with a computer monitor and webcam
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why arenaflex Customer Service?

At arenaflex, we're committed to empowering our team members to become their best selves. Here's what you can expect:

• YOU BELONG: We're a diverse and inclusive company that values individual perspectives and experiences.
• YOU CAN GROW: Our culture is built on delivering results and becoming your best, no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You'll be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do.
• YOU WILL GET SUPPORT: Ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: Competitive wages, medical & dental insurance, 401k, and more!

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, collaboration, and innovation. Our company culture is built on the values of empathy, kindness, and a willingness to learn and grow. We're a remote-friendly company that values flexibility and work-life balance.

Compensation, Perks, and Benefits

We offer competitive wages, medical & dental insurance, 401k, and more! Our compensation package is designed to recognize and reward your hard work and dedication.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a positive impact on the lives of our customers and team members, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Now! Apply for this job