[Remote] IT Support & Process Improvement Lab Analyst

Note: The job is a remote job and is open to candidates in USA. Community Health Systems is seeking an IT Lab Support & Process Analyst to assist with escalated support activities and process improvement initiatives. The role involves managing application services, evaluating risks, and aligning new technology requests with organizational strategies.

Responsibilities

• Alignment with the lab team to address escalated support issues
• Review transition materials from the Project Management Office for application product ownership
• Develop and maintain application support plans
• Document current state and contribute to the direction of the application lifecycle management (LCM) roadmap to reduce costs, mitigate risks, and drive growth and revenue
• Participate in lab related efforts such as Disaster Recovery exercises, Cyber Table Top exercises, etc.
• Present to executive leadership on support-related issues
• Understand current processes and propose more efficient methods
• Strategic analysis of the enterprise application portfolio including lifecycle management, application rationalization, consolidation and standardization to achieve the department objectives of the organization including reducing variation of redundant or unused applications
• Understand the definition, implementation and support of portfolio management standards, policies and processes
• Understand the data driven decisions pertaining to IT project investments
• Participate in the structure, attributes, taxonomies and nomenclature of service line elements and categories within the repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applications
• Collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals
• Provide expertise on decisions and priorities regarding the overall enterprise application portfolio
• Track application and vendor trends and maintain knowledge of new technologies to support the organization’s current and future needs
• Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement
• Participate in application rationalization feasibility analysis and proposals for management and business partners which support the organization's clinical and economic objectives
• Review and support applications’ advantages, risks, costs, benefits and impact on the enterprise business process and goals
• Develop and maintain productive relationships of trust both within and outside CHS and embrace the authoritative role in respect to maintaining enterprise standards and align others to the strategic direction
• Collaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems and LCM
• Educate peers and business partners on department methodologies and drive adoption of standard process
• Support and evaluate portfolio risks and recommend mitigation plans
• Support business impact analysis and application criticality assessments
• Partner with key business and delivery stakeholders to conduct application and service line reviews including scope, metrics, expenses and net promoter scores to determine the disposition of existing and proposed solutions
• Communicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentations

Skills

• Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomes
• Customer focused to align services with customer needs
• Creativity in developing and executing innovative strategies to meet unique customer needs
• Excellent verbal and written communication, presentation and customer service skills
• Ability to handle pressure to meet business requirement demands and deadlines
• Expertise in analyzing and presenting large volumes of data to senior leadership
• Critical thinking in developing proposals with sound analysis and achievable outcomes
• Ability to prioritize tasks and quickly adjust in a rapidly changing environment
• Exceptional analytic problem solving skills
• Ability to work independently and in a team environment
• Organizational awareness and the ability to understand relationships to get things accomplished more effectively
• Bachelor’s degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 2 years of relevant experience
• Experience with APM, CMDB and CSDM components within the ServiceNow platform
• Application product ownership experience
• Strong relationship management experience
• Project management experience/certification
• 2 or more years in an application portfolio/services management role
• Lean / Six Sigma Green Belt
• ITIL certifications

Company Overview

• Community Health Systems is one of the nation’s leading healthcare providers.

It was founded in 1985, and is headquartered in Franklin, Tennessee, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship

• Community Health Systems has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 4 in 2023, 4 in 2022. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job

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