[Remote] Technical Curriculum Developer – Security Operations (Remote)

Note: The job is a remote job and is open to candidates in USA. Stage 4 Solutions is a global B2B high-tech company seeking a Technical Curriculum Developer for a contract role. The successful candidate will create training content for the ServiceNow platform, ensuring high-quality courseware and engaging learning materials while collaborating with various stakeholders.

Responsibilities

• You will be part of a content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor-Led Training, On-Demand content, and Simulators)
• Create a diverse range of learning materials, from written and video learning to interactive modules and job aids, tailored for self-service, live, and virtual instructor-led training
• Actively participate in pre-release planning to investigate and discuss the latest release changes for multiple product portfolios
• Write clear and concise chapter narratives and develop real-world and use case-based examples, guided lab exercises
• Create different types of assessments to measure the skills, knowledge, and abilities of learners
• Assessments include checks of knowledge, tests, credentialling, performance assessments, and exams that can withstand legal review and approval
• Develop training content that is interactive and engaging for Generative AI, and Agentic AI
• You’re comfortable driving learning outcomes for generative AI. You have a keen interest in AI tooling and solutions and are expanding your content knowledge and solutions with core ServiceNow-approved AI tools and resources
• Act as a collaborative, valuable team player who interacts with course owners, instructors, cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content
• Demonstrate project management skills across multiple courses by assisting course owners with completion of assigned release tasks and mentoring junior team members (Example tasks could include - scheduling meetings, updating project plans, metadata, and tagging content, submitting website updates, creating reports, and updating product records)
• Continuously assess our learning materials to identify areas for improvement and develop innovative solutions to fill those gaps
• Classify and collect course survey data to distribute to course owners or simulator teams
• Assist with content testing and quality assurance to ensure accuracy and proper functionality within ServiceNow University
• Assist with lab instances support by setting up data packages of ServiceNow for each release
• Create and maintain transition documentation for knowledge transfer and work assignments

Skills

• 9+ years of experience building education curriculum and content development with strong instructional design principles
• 4+ years of experience participating in customer-facing education development projects
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving training and adoption-related issues
• High level of flexibility, creativity, and dependability required
• Experience in graphics, templates, icons, and other multimedia throughout the instructional design process and eLearning development
• Demonstrate strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint, and eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate, Rise) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow)
• Practical familiarity with security operations workflows: alert triage, escalation, containment/eradication/recovery, and post-incident review
• Demonstrated ability to partner with SMEs to turn SecOps concepts into clear stories, guided investigations, knowledge checks, and job aids
• Capability to adapt to a constantly changing environment; flexibility to work extended hours during peak periods if needed
• Engage as a global team and global audience with flexibility to work at times aligned with others across multiple time zones
• Experience in rapid development and quick turnaround of training deliverables is required and experience in incorporating measurement and assessments into all learning programs is a plus
• Undergraduate or graduate degree in instructional design, education, or organizational development; or equivalent experience
• Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate
• Working knowledge of Agile practices and software delivery lifecycle
• Proven ability to proactively identify and solve problems, manage timelines, and drive results across multiple projects
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry
• A high level of flexibility, creativity, and dependability

Benefits

• Health benefits
• 401K

Company Overview

• Stage 4 Solutions is a management consulting firm that provides marketing solutions services. It was founded in 2001, and is headquartered in Saratoga, California, USA, with a workforce of 51-200 employees. Its website is https://www.stage4solutions.com.

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