[Remote] Business Consultant, VRS, CX
Note: The job is a remote job and is open to candidates in USA. NiCE is a global company known for its innovative software solutions. The Business Consultant in the Value Realization Services (VRS) Organization will lead customer engagements, focusing on driving business case value and optimizing the adoption of NiCE solutions through strategic advisory and consulting delivery.
Responsibilities
- Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement
- Discover, identify and create business cases for value of the product portfolio
- Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise
- Lead complete, comprehensive organizational change management with customer during engagements
- Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement
- Manage consulting program with continuous alignment with entire product implementation program
- Establish and monitor progress toward business success criteria for each product and BU
- Map business case into action items and solution design
- Align launch strategy with use case and value priorities
- Secure buy-in from different stakeholders (Internal and External)
- Provide input into technical project plan, overlaying VRS activities
- Single point of communication for business case activity and value realization
- Hold all parties (customer included) accountable to agreed plan and pushes execution of action items
- Expertly handle large scale customer engagements and the VRS Program with Customers
- Provide expert guidance and deliver strong advisory best practice Project Management and consulting
- Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives
- Develop repeat business opportunities via successful delivery, credibility and thought leadership
- Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain
Skills
- Strong mix of consulting and operations experience
- Experience leading customers through Contact Center/CCaaS Digital transformations
- Unique blend of business, subject matter expertise, and technical savvy
- Experience in maturing VRS methodology and delivery of services
- Proven ability to influence cross-functional teams with or without formal authority
- Effective working within a matrixed organization
- Best practice guidance to ensure customer fully optimizes their business process
- Design change strategy across people, process & technology
- Lead consulting program leader, creating and owning the business case for a multi-tiered customer offering
- Build long-term relationships with customers, becoming a trusted advisor
- Organize and guide application and domain business consultants through program leadership
- Individual accountability toward assurance of customer value realization
- Identify opportunities for additional engagements through service subscription renewals and business development
- Responsible for the successful delivery of business improvement projects
- Discover, identify and create business cases for value of the product portfolio
- Lead consulting projects to drive process improvement and ensure business readiness
- Lead complete, comprehensive organizational change management with customer during engagements
- Own and manage senior stakeholder relationship and ensure active participation
- Manage consulting program with continuous alignment with entire product implementation program
- Establish and monitor progress toward business success criteria for each product and BU
- Map business case into action items and solution design
- Align launch strategy with use case and value priorities
- Secure buy-in from different stakeholders (Internal and External)
- Provide input into technical project plan, overlaying VRS activities
- Single point of communication for business case activity and value realization
- Hold all parties accountable to agreed plan and push execution of action items
- Expertly handle large scale customer engagements and the VRS Program with Customers
- Provide expert guidance and deliver strong advisory best practice Project Management and consulting
- Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives
- Develop repeat business opportunities via successful delivery, credibility and thought leadership
- Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain
Company Overview
- NiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.
Company H1B Sponsorship
- NiCE has a track record of offering H1B sponsorships, with 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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