Experienced Customer Service Team Lead – Remote Opportunity in New York State

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Team Lead working remotely in the state of New York, you'll be a key player in shaping the future of customer service and driving business growth. If you're a natural leader with a passion for mentoring and inspiring others, we want to hear from you.

About arenaflex

arenaflex is a global leader in customer experience and technology, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. With a rich history dating back to 1982, we've established ourselves as a trusted partner in the industry, known for our commitment to humanity and technology. Our mission is simple: to make customers happy. And we're looking for talented individuals like you to join our team and help us achieve this goal.

What You'll Do

As a Customer Service Team Lead, you'll be responsible for leading a team of Customer Service Representatives (CSRs) and Lead Associates, ensuring they have the tools and support they need to deliver exceptional customer experiences. Your key responsibilities will include:

• Overseeing the daily activities of the program and coaching associates to achieve company and client goals
• Managing multiple, complex tasks and projects while monitoring absence and attendance of your team
• Motivating and mentoring your team with your open, honest manner and providing feedback and recognition for a job well done
• Utilizing performance management processes to supervise, coordinate, and schedule the activities of direct reports
• Analyzing performance data to develop employee action plans and drive business growth

What You Bring to the Role

To succeed in this role, you'll need:

• An associate degree, technical school, or equivalent work experience
• A performance-driven culture and a passion for reaching for amazing results
• The ability to engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Strong mentoring and inspirational skills to motivate and guide your team
• A customer-focused mindset and a comfort level with computer systems
• Residency in the state of New York

What You Can Expect

As a valued member of our team, you can expect:

• Support for your career and professional development, with opportunities for growth and advancement
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A comprehensive benefits package, including paid time off (PTO), wellness and healthcare benefits, and a great compensation package with performance bonus opportunities
• Tuition reimbursement and other benefits to support your ongoing education and development

Our Company Culture

At arenaflex, we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity is our strength, enabling us to view things from different vantage points and bring value to the table in our own unique way. Our company values include:

• Humanity: We believe in treating every customer and colleague with respect and empathy.
• Technology: We're passionate about harnessing the power of technology to deliver exceptional customer experiences.
• Inclusion: We're committed to creating a workplace where everyone feels valued, belonging, and comfortable being their authentic selves.
• Growth: We're driven by a passion for growth and a desire to make a positive impact on our customers and communities.

Primary Location

Our primary location for this role is US-NY-Malta, with the opportunity to work remotely from the comfort of your own home.

How to Apply

If you're a motivated and experienced leader with a passion for customer service, we want to hear from you. Apply now to join our team and help us deliver exceptional customer experiences that leave a lasting impression. Apply Job! Apply for this job