Employee Experience Specialist, Employee Engagement

Overview

At ServiceLink, our employees are at the core of everything we do. We are committed to providing well-rounded programming designed to foster a positive and inclusive employee experience to support our employees in reaching their full potential. As the Employee Experience Specialist, you will actively manage ServiceLink’s employee engagement programs and initiatives, companywide. This role will report to the Director, Employee Experience & Inclusion, balancing strategic direction alongside tactical workflow. This role requires a blend of critical thinking with hands-on project management and facilitation for the department and ServiceLink. This role will have the ability to work remotely, however, incumbent must be located within reasonable commuting distance of our Moon Township office and is expected to routinely meet with team and conduct business onsite, approximately 1-2 days per week, as needed. Occasional travel to all other office locations will be required as necessary. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will…

• Manage all employee experience and engagement programs and initiatives for all of ServiceLink, companywide.
• Partner closely with Marketing to build content that engages, inspires and calls employees to action.
• Create meaningful opportunities that encourage use of our collaboration spaces while helping our distributed workforce to feel connected no matter where they are.
• Work collaboratively in partnership with Shared Services and business owners to ensure a cohesive employee experience.

WHO YOU ARE You possess …

• You have the ability to look at all things through an employee lens while remaining objective.
• Passion and Drive. You embrace bold thinking and a growth mindset.
• You remain creative and energetic while demonstrating a mature and intentional leadership.
• You are able to pivot; comfortable with ambiguity and navigating fluid situations.

Responsibilities

Development and Strategy

• Work with the VP of Recruiting and Employee Engagement, and Director, Employee Experience & Inclusion to iteratively design, implement, and manage ServiceLink’s internal employee strategy; ensure alignment with the organization and overall core values.
• Lead and execute large internal events such as the Fall Festival and Spring Social, and smaller month-to-month activities in the office for employees to participate and connect. Coordinate logistics, event experience and design, budgets, vendors, cross-department stakeholders and employee volunteers.
• Identify creative, innovative, and high-impact ways to engage with employees both in-person and remotely.
• Work with the Director, Employee Experience and Inclusion to review or update policies including but not limited to inclusive practices that enhance the employee experience.
• Work with stakeholders to address key needs around change management and culture using data collection systems such as employee surveys, round-tables, focus groups, and other available channels.

Metrics & Performance

• Produce and maintain monthly and quarterly performance scorecard reporting; track metrics to measure program effectiveness and drive directional planning and outcomes.
• Maintain departmental project plan; manage deadlines and deliverables; monitor for workflow bottlenecks and inefficiencies, reprioritize items and allocate resources as necessary.
• Conduct research and follow current human capital trends; identify new software which enables better department administration to enhance the employee experience.

Internal Business Partnerships & Communications

• Serve as a trusted representative for our company culture, helping to ensure alignment between the established company objectives for Employee Engagement and the employee experience at ServiceLink.
• Collaborate with Shared Services partners and business stakeholders to design thoughtful initiatives that foster engagement through the entire employee life cycle.
• Partner with and coach leaders and people managers to embed engagement and recognition initiatives and practices into organizational processes.
• Consult directly with senior management to provide customized engagement recommendations for their line of business; provide directional support and resources as necessary.
• Write, edit, and distribute clear, engaging/compelling and timely internal communications that inform and inspire employees, independently or in partnership with Marketing Internal Communications.
• Partner with Employee Engagement leadership and Marketing Internal Communications to align strategic messaging across several internal channels with a focus on clarity, awareness, and an engaging tone.

Community Engagement

• Collaborate with and take direction from the Director, Employee Experience and Inclusion to execute external strategic community partnerships and volunteer activities.
• Foster and maintain relationships with external partners including community and professional associations; explore and expand partnerships beyond current footprint.

Budget

• Effectively manage budgeted costs and spend.

Qualifications

• 3+ years of progressive experience managing multiple projects simultaneously in employee engagement, experience, or a related role within a medium to large a corporate setting.
• Bachelors degree in Human Resources, Business Administration, Organizational Psychology/Leadership, Communications, or other strong people-focused related fields preferred.
• Demonstrated experience planning and hosting employee events or programs with measurable engagement outcomes.
• Strong writing and storytelling ability – able to translate strategy into compelling communication; People-focused communicator who can connect with employees at all levels of the organization.
• Experience and/or transferrable knowledge and understanding of employee centric software systems for programs related to mentorship, surveys, recognition platforms.
• Exceptional time management, organization, and attention to detail.
• Self-starter who works independently yet thrives in a collaborative team environment
• Comfortable working in a fast-paced, evolving setting with a positive outlook and open/flexible approach to organizational change management
• Intermediate to expert level Microsoft Offices skills: Excel, PowerPoint, Forms, Word, SharePoint, Teams, Outlook
• Solid understanding of laws and regulations applicable to employment and equal employment opportunity preferred.
• Exceptional organizational, written, and verbal communication skills; strong technical, analytical program and project management skills.
• Ability to manage competing demands and to remain adaptable and flexible to meet ever changing business needs.
• Ability to interact, influence and build trust with all levels of the organization.
• A high-level of professionalism, resourcefulness, discretion, tact, and integrity.
• Self-motivated, collaborative, positive, driven and energetic with an exceptional work ethic; solid decision-making skills.

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