Experienced Customer Service Representative - Aetna Medicaid Member Support (Work From Home Opportunities)

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading healthcare company dedicated to transforming the way people experience healthcare. As an Experienced Customer Service Representative on our Aetna Medicaid Member Support team, you will play a vital role in providing top-notch service to our members and providers, helping them navigate the complexities of healthcare with ease and confidence.

About arenaflex

At arenaflex, we're more than just a healthcare company – we're a community of passionate individuals united by a shared purpose: to bring our heart to every moment of our members' health. Our Heart At Work Behaviors guide our actions and decisions, empowering us to innovate, collaborate, and deliver solutions that make healthcare more personal, convenient, and affordable. As a member of our team, you'll be part of a vibrant culture that values diversity, inclusion, and employee well-being.

Job Summary

As an Experienced Customer Service Representative, you will be responsible for providing exceptional telephone assistance to Aetna Medicaid members and providers, addressing a range of inquiries and concerns with empathy, expertise, and a customer-centric approach. You will work from home, leveraging your strong communication skills, technical abilities, and problem-solving prowess to deliver an outstanding experience to our callers.

Responsibilities

* Answer inbound calls from Aetna Medicaid members and providers, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs

• Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)
• Collaborate with colleagues and supervisors to resolve complex issues and improve customer satisfaction
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Meet performance standards, attendance requirements, and call quality goals
• Work from home, with occasional on-site visits to our Linthicum, MD office when necessary

Training and Onboarding

* First 6 weeks: 8:30 AM – 5:00 PM EST, Monday through Friday

• Production schedule: 8:30 AM – 5:00 PM EST, Monday through Friday

Required Qualifications

* Must live within 50 miles of Linthicum, MD

• Ability to communicate effectively with members and providers orally and in written form
• Ability to meet performance standards, attendance requirements, and call quality goals
• Must be able to work from home and prove to be self-sufficient
• High School diploma or equivalent

Preferred Qualifications

* Experience working remotely in a call center setting

• Experience with Medicaid and Medicare
• Strong technical skills, including proficiency in computer software and hardware

Benefits and Perks

* Competitive hourly rate or annual salary

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

COVID-19 Vaccination Requirement

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team and help us bring our heart to every moment of our members' health. Apply Now! Apply for this job