Experienced Customer Service Representative / Remote - Join the blithequark Team and Deliver Exceptional Customer Experiences

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team of passionate and dedicated professionals. As a Customer Service Representative at blithequark, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and have the opportunity to grow and challenge yourself in a company that values its employees and encourages career advancement.

About blithequark

blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. At blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

Benefits of Working with blithequark

* Paid Training

• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We offer a wide range of career growth opportunities and learning benefits to help you achieve your goals.

Your Responsibilities

As a Customer Service Representative at blithequark, your key responsibilities will include:

• Handling and carefully responding to all customer inquiries
• Providing excellent customer service through active listening
• Working with confidential customer information and treating it sensitively
• Aiming to resolve issues on the first call by being proactive
• Appropriately communicating with customers
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

We're Looking for Fearless People

We're looking for fearless people - people who are inspired to deliver only the best in all that they do. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!

Qualifications

To be successful in this role, you will need:

• A High School Diploma or equivalent
• A minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• College degree preferred but not required

Key Competencies

To excel in this role, you will need to demonstrate the following key competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience

Work from Home Requirements

To work from home, you will need to meet the following requirements:

• Internet Requirements:
• Minimum subscribed download rate equal or exceeds 15.0 Mbps
• Minimum subscribed upload rate equal or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join the blithequark team and start your journey to delivering exceptional customer experiences. Apply to this job Apply for this job