Experienced Pharmacy Technician – Clinical Customer Care (Remote in AZ) at blithequark

Are you a highly motivated and detail-oriented pharmacy professional looking for a challenging role in a dynamic and innovative environment? Do you have a passion for delivering exceptional customer service and a strong understanding of pharmacy laws and regulations? If so, we invite you to join blithequark as an Experienced Pharmacy Technician – Clinical Customer Care (Remote in AZ).

About blithequark

blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers through cutting-edge technology and exceptional customer service. Our Clinical Customer Care team is at the forefront of this mission, working tirelessly to ensure that our customers receive the highest level of care and support. As a Pharmacy Technician on our team, you will play a critical role in delivering this mission, working closely with our pharmacists and other healthcare professionals to provide timely and accurate support to our customers.

Responsibilities

As an Experienced Pharmacy Technician – Clinical Customer Care (Remote in AZ) at blithequark, you will be responsible for:

• Maintaining an advanced understanding of all blithequark's policies and procedures, as well as our products and services
• Communicating with providers to obtain new written English-language prescriptions or refill requests and verifying that the information is complete and accurate
• Learning pharmacy laws and regulations nationwide and following compliance guidance with all company procedures, federal/state laws, rules, and regulations
• Maintaining confidentiality of all customer information while working autonomously and proactively identifying areas in need of improvement in a fast-paced environment and maintaining a customer-centric commitment to quality
• Collaborating with teammates and other members of the pharmacy team as needed to maintain customer satisfaction
• Working a flexible schedule, including shifts that may start and end outside of normal shift hours, including weekends
• Supporting customers via phone and/or chat by answering incoming telephone calls from customers and Customer Care representatives on a daily basis and maintaining metrics as assigned
• Serving customers in a timely manner to ensure we are maximizing our relationship with them
• Triaging insurance claim issues with the customer within the scope of the CCC tech role
• Advising customers on the status of their prescription or their upcoming shipments
• Performing account adjustments and transferring calls to the pharmacist when necessary
• Providing our customers with technical support when navigating pharmacy.amazon.com
• Taking a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
• Making outbound calls, including for a variety of purposes, including situations deemed urgent by leadership
• Supporting Customer Care agents by answering incoming telephone calls and chats from Customer Care Representatives and customers on a daily basis and maintaining metrics as assigned
• Assisting Customer Care Representatives by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge
• Acting as the primary point of contact for escalated calls by Customer Care Representatives, handling escalated calls and following through until resolution has been met
• Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
• Adjusting to support various business lines based on shifting business needs and customer support demands, which may require cross-training

Requirements

To be successful in this role, you will need to possess:

• An active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses). Additional licenses may be required if domicile state differs from state of employment
• A high school or equivalent diploma
• 6+ months of experience working with computer and web-based tools
• Experience multitasking with phone and computer skills

Nice-to-haves

While not required, the following qualifications would be highly desirable:

• National Pharmacy Technician Certification (PTCB or NHA)
• 1+ year of phone or customer service experience
• Excellent communication skills (spoken and written)
• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience navigating and troubleshooting technical issues
• 6+ months of experience working in a pharmacy-related role
• Experience recognizing and identifying patient medications
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

What We Offer

As a Pharmacy Technician on our Clinical Customer Care team, you will enjoy a range of benefits, including:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible scheduling to accommodate your needs
• The chance to work with a leading provider of innovative healthcare solutions
• A comprehensive training program to ensure your success in the role

How to Apply

If you are a motivated and detail-oriented pharmacy professional looking for a challenging role in a dynamic and innovative environment, we invite you to apply for the Experienced Pharmacy Technician – Clinical Customer Care (Remote in AZ) position at blithequark. Please submit your application, including your resume and a cover letter, through our website.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job