Experience Analyst/Operations Specialist

EXPERIENCE ANALYST Are you excited about learning the business and client side of software development? We’re in need of an Experience Analyst to join our Operations Team! Experience Analysts use their creativity and strong communication skills to design new software systems and produce marketing content for audiences in a variety of industries. In addition to project work, all member of the Operations Team participate in other activities that support the business. You’ll love this role if:

• You are eager to learn and motivated to grow professionally
• You want to share ideas and collaborate closely with a team
• You want to experience more variety in your day-to-day tasks
• You excel at creative endeavors and want to hone your design and writing skills
• You have experience using different types of software

What you’ll do:

• Work directly with the client to define new software products
• Design attractive, easy to use software interfaces
• Condense business needs into documents that the development team can understand
• Thoroughly test new features, log bugs and changes, and demo them to clients
• Communicate regularly with clients and software developers on your respective projects
• Assist in tracking progress on your projects and identifying potential roadblocks
• Create content for inbound marketing including infographics, blogs, and case studies
• Plan and participate in employee engagement efforts

What you’ll bring:

• Bachelor's degree required
• Excellent oral and written communication skills
• Willingness to learn new job-related skills
• Ability to build and maintain strong client relationships
• Detail oriented and highly organized
• Willingness to ask questions and ask for help when needed
• Capable of synthesizing a lot of information into actionable items
• Ability to persist after failure
• Adaptable and adept at context switching
• Strong time management skills, especially in a remote working environment
• Talent for design and a desire to enhance that skillset
• Ability to work remotely in the US on Central Time with an appropriate home office setup to allow for success in a virtual work environment

Who we are: Geneca is a custom software development company that has been partnering with clients for almost 25 years to innovate, design and lead them through all stages of the development process, resulting in both increased customer acquisition and revenue generation. Based in the Chicagoland area, we have a remote workforce throughout the United States, and are excited about where we’ve been and where we are going. Why Geneca: Over the past 20+ years, Geneca’s ability to provide opportunities, deliver outstanding management, and focus on employee engagement and growth has led to Geneca winning many awards. We also offer:

• Competitive salary and great benefits
• Medical, dental, vision, and life insurance
• A company matching retirement plan
• Flexible work arrangements with paid holidays and paid time off
• A fully remote work environment
• The opportunity to be creative, make an impact and be part of a fun, talented, and dedicated team

This job is fully remote (US required), with an expectation of availability Monday-Friday during typical business hours in central time. Occasional weekend or evening hours are required as needed to support product launches or updates for specific clients. Salary will be commensurate with qualifications and experience. Please note that we are unable to sponsor applicants for work visas at this time. Apply tot his job Apply To this Job