Operations Leader - Executive Lines - NJ​/NY or Remote

Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

Job Description

Crum & Forster is seeking a dynamic and seasoned Operations Leader to oversee and advance the operational and underwriting support functions within our Executive Lines insurance team. The ideal candidate will be a proven leader with deep expertise in Executive Lines products, a strong understanding of commercial insurance operations, and a passion for driving operational excellence and innovation. This individual will play a critical role in ensuring our operational infrastructure not only supports but accelerates underwriting performance and business growth. Preference is for someone to be in the NJ/NY area, but can be fully remote. What you will do for C&F:

• Team Leadership:Lead and manage a team of approximately 12 professionals with varying levels of experience, fostering a culture of learning, innovation, and collaboration.
• Operational Excellence:Oversee underwriting assistants and operational support across all Executive Lines products, ensuring the team is a value-adding resource.
• Process Optimization:Assess current workflows and tools, implement improvements to promote speed, accuracy, and efficiency, and drive continuous improvement initiatives.
• Strategic Partnership:Serve as the operational point of contact for underwriters and senior leadership, anticipating needs and driving proactive solutions.
• Data-Driven Decision Making:Oversee operational performance metrics, analyze trends, and develop action plans to address gaps; leverage technology and data analytics to streamline workflows and improve decision-making.
• Compliance & Quality:Ensure compliance with industry regulations, company policies, and quality standards.
• Digital Transformation:Support and champion digital transformation initiatives, including the adoption of new technologies and agile principles (daily stand-ups, monthly retrospectives, guild participation).
• Training & Development:Design and implement training and upskilling programs to elevate team capabilities, address skill gaps, and prepare for evolving business needs.
• Cross-Functional Collaboration:Partner closely with underwriting, IT, product, and data teams to streamline systems, eliminate redundancies, and enhance reporting and tracking.
• Resource Management:Manage budgets, resources, and vendor relationships to maximize operational efficiency.
• Strategic Insight:Bring data-driven, experience-informed recommendations to operational meetings and align operational strategies with organizational goals.

What you will bring to C&F:

• Bachelor’s degree; RPLU a plus
• 5+ years of experience in operations management within commercial insurance, with a strong preference for executive or financial lines
• Experience with operational tools, workflows, and technology platforms used in commercial insurance
• Strong knowledge of Executive Lines products such as D&O, EPL, Fiduciary, Crime, and E&O, as well as underwriting and claims processes
• Experience designing and implementing training and upskilling programs
• Proficiency in leveraging technology and data analytics to drive operational improvements
• Proven experience in insurance operations, ideally within executive or financial lines
• Strong leadership skills with a track record of managing high-performing…

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