[Remote] Portfolio Manager, Major Accounts

Note: The job is a remote job and is open to candidates in USA. Kapitus is a reputable name in small business financing, seeking a Major Accounts Portfolio Manager to oversee the management and performance of funded merchant accounts. The role involves monitoring payment compliance, managing client relationships, and leading special asset situations to ensure maximum portfolio return.

Responsibilities

• Monitor daily, weekly, and monthly payment activity across assigned funded accounts to ensure contractual compliance.
• Identify payment risk trends and proactively engage merchants to resolve delinquencies or barriers to repayment.
• Utilize company-approved payment assistance tools (payment reduction programs, re-aging, work-outs, etc.) to maintain eligibility and enhance recovery outcomes.
• Serve as the primary point of contact for merchants within the major accounts portfolio.
• Conduct strategic touchpoints with merchants to understand business health, revenue changes, capital needs, and performance drivers.
• Educate merchants on available Kapitus programs, tools, and renewal opportunities.
• Evaluate accounts for potential renewals or upsell opportunities based on payment performance and business need.
• Partner with Sales/Originations teams to hand off qualified renewal opportunities.
• Track and forecast renewal pipeline activity.
• Lead work-out strategies for distressed accounts, applying structured repayment and compliance solutions.
• Initiate and manage foreclosure activity in accordance with company policy when applicable.
• Collaborate with internal legal and external counsel to monitor litigation status and enforce repayment terms.
• Act as the captain of internal resource coordination for each account, ensuring efforts across teams (Legal, Collections, Underwriting, Sales) align to maximize lifecycle return.
• Maintain accurate records, account notes, risk ratings, and portfolio analytics.
• Provide reporting on portfolio trends, performance metrics, and escalated accounts.

Skills

• 3+ years of experience in portfolio management, merchant financing, asset management, commercial lending, or related financial services role.
• Strong ability to analyze financial statements, cash flow trends, and payment behaviors.
• Exceptional communication and relationship-building skills with external clients and internal stakeholders.
• Proficient problem-solving and conflict-resolution skills.
• Ability to manage multiple priorities while maintaining high attention to detail.
• Experience in alternative lending, MCA, leasing, or commercial credit.
• Familiarity with legal processes related to collections, foreclosure, and contract enforcement.

Benefits

• Annual Incentive Compensation Eligibility – Up to 10% annually
• Health Insurance:We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
• 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
• Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
• Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
• LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include: + Pet and car insurance discounts. + Financial services such as LegalShield. + Relaxation and stress management tools, including a fully covered annual subscription to The Calm App.
• Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
• Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.
• Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
• Paid Time Off and Sick Time
• Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.

Company Overview

• Kapitus is a business loan provider dedicated to helping small and medium-sized businesses in their growth. It was founded in 2006, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://kapitus.com/.

Company H1B Sponsorship

• Kapitus has a track record of offering H1B sponsorships, with 3 in 2024, 4 in 2023, 2 in 2022, 2 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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