Chief Operating Officer - National Office (Remote)
About the position The Chief Operating Officer is responsible for Y-USA's internal operations and supporting the needs of member associations across the country. The COO will work closely with and complement the skillsets of the CEO, focusing primarily on enhancing internal processes and systems to ensure operational excellence. This collaboration enables that the CEO can concentrate on supporting existing relationships and expanding on new partnerships to benefit the Movement. Strategic Planning and Implementation: Collaborate closely with the CEO and senior leadership to develop and execute plans for operational infrastructure, process improvements, and team development. This includes translating the vision and strategies developed by the board and the CEO into actionable steps to enhance organizational efficiency and align with Y-USA's mission and goals. Financial and Governance Management: Partner with the CEO and the Finance Team to ensure the organization's financial health through budget oversight, forecasting, and resource management. Operational Excellence: Enhance organizational processes and systems for improved efficiency. Strategically delegate tasks to maintain progress and ensure operational continuity. Develop efforts to track, analyze, interpret, and communicate performance metrics. Use data to highlight efficiencies, improve cross-team collaboration, and empower the organization to devote more attention to specific high-impact programs. Team Collaboration and Growth: Lead, support and advise a team to achieve organizational objectives while building an internal team culture of accountability, excellence, and innovation. Ensure that all levels of management have the appropriate skills, training, and authority to support a culture of empowerment, service, and accountability. Create an environment where ALL employees feel valued and that their contributions and ideas are welcome. Movement and External Relations and Engagement: Establish and maintain relationships with leaders across the Y Movement to identify needs, programs, and services to increase value and participation. Represent the organization in external forums to enhance its profile and impact, as needed. Ensure that YMCAs believe that the outcomes and deliverables of Y-USA exceed the expectations of their membership dues.
Responsibilities
- Collaborate closely with the CEO and senior leadership to develop and execute plans for operational infrastructure, process improvements, and team development.
- Partner with the CEO and the Finance Team to ensure the organization's financial health through budget oversight, forecasting, and resource management.
- Enhance organizational processes and systems for improved efficiency.
- Strategically delegate tasks to maintain progress and ensure operational continuity.
- Develop efforts to track, analyze, interpret, and communicate performance metrics.
- Lead, support and advise a team to achieve organizational objectives while building an internal team culture of accountability, excellence, and innovation.
- Establish and maintain relationships with leaders across the Y Movement to identify needs, programs, and services to increase value and participation.
- Represent the organization in external forums to enhance its profile and impact.
Requirements
- Extensive executive-level experience in an organization with a significant level of complexity and sophistication.
- An undergraduate degree from a four-year college or university; a graduate degree in business administration, management, or related field is preferred.
- Demonstrated knowledge of sound business practices and financial management in a nonprofit context.
- Significant experience working within either a for-profit franchise business model, or a federated not-for-profit model with multiple constituents.
- Direct and/or board nonprofit experience with finance, operations, human resources and technology.
- Proven track record in leading organizational change and development.
Nice-to-haves
- Understanding of nonprofit governance, compliance, and fiscal integrity principles.
- Ability to oversee technological needs and collaborate with technical experts to implement solutions.
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