Experienced Customer Service Representative – Remote 1st Shift Position at blithequark

Are you a customer service enthusiast with a passion for solving problems and helping people? Do you want to join a rapidly growing organization that values flexibility, innovation, and employee growth? Look no further! blithequark, a leading national staffing firm, is seeking a highly motivated and skilled Customer Service Representative to join our dynamic team.

About blithequark

blithequark is a forward-thinking organization that has earned a reputation as one of the nation's best companies to work for. We pride ourselves on creating a flexible and dynamic work environment that fosters growth, learning, and success. Our commitment to excellence is reflected in our cutting-edge technology, innovative approaches, and dedication to delivering exceptional customer experiences.

Job Summary

As a Customer Service Representative at blithequark, you will play a critical role in providing top-notch service assistance to the commercial trucking industry. You will be responsible for handling emergency road service calls, resolving escalated issues, and working with customers to locate service providers in their area. If you have a strong passion for customer service, excellent communication skills, and a knack for problem-solving, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Service Representative at blithequark, your specific duties will include:

• Supporting intake and dispatch emergency road service calls to truck drivers who call in
• Handling escalated issues from the tire service centers
• Answering calls from customers who have broken down and working to locate a service provider in the area
• Inputting relevant call information into our PC system
• Processing new sales orders or upgrading panel types
• Transferring calls to other departments or call centers if customers require

Requirements

To succeed in this role, you will need to possess the following skills and qualifications:

• High School Diploma or GED
• Ability to work quickly, fix problems, and be nice
• Exceptional written and verbal communication skills in the English language
• Work from home experience preferred
• History of great attendance
• Must be highly organized and able to follow-through
• PC familiarity and proficient typing skills
• Ability to navigate through several web applications simultaneously
• Strong technical skills
• Must be articulate and professional
• Successfully pass a criminal background, drug screen, and employment verification

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in a call center or customer service environment
• Familiarity with CRM software and other customer service tools
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

Benefits and Perks

As a valued member of the blithequark team, you can expect to enjoy the following benefits and perks:

• Competitive hourly rate of $13/hour
• Weekly pay
• Paid, virtual classroom training
• Quick advancement opportunities with our rapid growth
• Full benefits, including medical and dental
• Business casual dress code
• Flexible work schedule, including 3 weekdays and 2 weekend days
• Opportunity to work from home with a reliable computer and internet connection
• Potential for pay increase for in-person work at our Lowell, AR office

Work Environment and Culture

At blithequark, we pride ourselves on creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and is committed to excellence in all aspects of our work. We offer a dynamic and supportive culture that encourages growth, learning, and success.

How to Apply

If you are a motivated and skilled customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job