Experienced Live Chat and Email Support Agents – Customer Service Representatives for E-commerce Stores

Are you a customer service enthusiast with a passion for delivering exceptional experiences to clients? Do you thrive in a dynamic, remote work environment where you can grow professionally and personally? Look no further! blithequark is seeking highly skilled and motivated Live Chat and Email Support Agents to join our team of customer service experts.

About blithequark

blithequark is a leading provider of customer service operations for e-commerce stores, offering a range of services including customer service agent management, infrastructure improvements, and workflow optimization. With a strong focus on innovation and customer satisfaction, we've established a fully remote team of over 100 employees in the Philippines, working together to deliver exceptional results. Our company culture is built on collaboration, continuous learning, and a commitment to excellence.

Job Summary

As a Live Chat and Email Support Agent at blithequark, you will play a critical role in providing world-class customer service to our clients' customers. Your primary mission will be to increase sales conversion by delivering a pleasant experience to every website visitor, handling post-order queries, and protecting company, client, and visitor information. If you're a customer service professional with a passion for sales, a strong work ethic, and excellent communication skills, we want to hear from you!

Responsibilities

As a Live Chat and Email Support Agent, your key responsibilities will include:

• Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor
• Protect company's, clients', and visitors' information
• Work with the team to accomplish your goals individually and as a team
• Update your knowledge through continuous learning (self-paced and group training)
• Ensure you have the right equipment and a proper place to work productively

Work Experience

To succeed in this role, you'll need:

• At least two years of customer service experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses
• Robust e-commerce or retail customer service background
• Genuine care for customers and clients
• A sales-oriented person is a plus
• Social media management experience is a plus
• At least six months of work-from-home experience is a plus

Qualifications Required

To be considered for this role, you'll need to meet the following qualifications:

• Remote work ready:

+ Stable high-speed internet with backup (minimum of 10 Mbps) + Computer (laptop or desktop) with the following recommended specs: - QUAD-CORE CPU at least 2.5 GHz or higher - RAM 16GB or HIGHER - 1GB GPU - At least 110 GB SSD for your drive C - Dual monitor with at least 1920 x 1080 display resolutions - Headset with mic and webcam for meetings - Focused workspace

• Above-average written and verbal English communication and comprehension skills
• Great chat, email, social media, and phone etiquette
• Advance critical thinking skills

What We Offer

As a Live Chat and Email Support Agent at blithequark, you'll enjoy:

• The starting salary rate is $4/hr
• Fully remote work (you can work anywhere, literally as long as you have a stable internet connection and electricity)
• Pandemic-proof job
• Weekly Pay after 1st week of Training & No Salary Deductions
• Paid Time Offs
• HMO coverage up to $50/Month
• Paid breaks
• Paid training
• Career Growth
• Performance-based compensation review
• Since you will be working from home, you get to save a lot of time and money
• Company & team events - Virtual and Offline

What We Don't Offer

While we offer a comprehensive benefits package, we don't provide:

• All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
• Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment

If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements. As a full-time employee, you'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. This project-based job is coterminous with the client contract with blithequark. Agents with good track records at blithequark may be transferred to other accounts/projects.

How to Apply

To apply for this exciting opportunity, please visit our job portal at [insert link]. We recommend using Google Chrome as your browser to ensure optimal performance and minimize any potential submission issues. Select any of the locations listed below, as we're a fully remote company. Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us. Please provide an active mobile phone # (any Network, must have Viber but not a landline #) so we can contact you via text or call if needed. We can't wait to hear from you! Apply for this job