Experienced Customer Service Agent – Healthcare Contact Center

At blithequark, we're dedicated to helping our clients modernize technology, reinvent processes, and transform experiences. As a leading professional services company, we're committed to delivering exceptional results and making a lasting impact in our constantly evolving world. We're now seeking an experienced Customer Service Agent to join our Plano, Texas office and play a vital role in supporting patients and clients across the healthcare industry.

About blithequark

blithequark is a global leader in professional services, with a rich history of innovation and excellence. Our team of experts is passionate about helping clients achieve their goals and stay ahead in today's fast-paced world. With a strong focus on customer satisfaction, we're committed to delivering exceptional results and building long-lasting relationships with our clients and partners.

Job Summary

As a Customer Service Agent at blithequark, you'll be the first point of contact for patients and clients seeking support and information about our healthcare services. You'll be responsible for responding promptly to customer inquiries via telephone and electronic channels, engaging with customers in a professional manner, and ensuring their issues or inquiries are resolved by the end of the call. If you have experience handling inbound healthcare calls and are passionate about delivering exceptional customer service, we encourage you to apply today!

Responsibilities

As a Customer Service Agent at blithequark, you'll be responsible for:

• Serving as the first point of contact to support patients on pre-test queries, responding promptly to customer inquiries via telephone (inbound and outbound) and electronic channels regarding requests from prospective patients to know the test cost if they decide to process it.
• Engaging with customers/patients in a professional manner while actively listening to them, ensuring their issue or inquiry has been resolved by the end of the call.
• Responsible for day-to-day work and adherence to process flows, ensuring compliance per client agreement and SOP.
• Supporting and/or triaging respective customer technical issues.
• Triage and/or scheduling clinical inquiries to/for Genetic Counseling staff.
• Participating in cross-functional and cross-business process improvement initiatives.
• Other duties as assigned.

Work Environment and Schedule

You'll work a hybrid schedule and report to our Plano, Texas office. Operational hours are Monday through Friday – 7am-7pm CST – with varying shifts available within operational hours. You'll be part of a dynamic team that's passionate about delivering exceptional customer service and making a positive impact in the healthcare industry.

Qualifications

To be successful in this role, you'll need:

• 1-2 years of experience in handling customer/patient contact center support projects.
• High School graduate or GED; 2-4 years undergraduate degree or certificate is a plus.
• Excellent written and oral communication skills, with a positive, professional tone, voice, and demeanor.
• Intermediate proficiency with Microsoft Office and Google Suites apps (drive, Gmail, g-docs, g-sheets).
• Experience in using dual monitors, multiple applications, and phone simultaneously, with keyboard skills and the ability to enter data with accuracy.
• Multi-lingual skills (Spanish) are a strong plus.

Essential Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills, with the ability to engage with customers in a professional manner.
• Strong problem-solving and analytical skills, with the ability to resolve customer issues and inquiries efficiently.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong attention to detail, with the ability to enter data accurately and efficiently.
• Ability to work collaboratively as part of a team, with a positive and professional attitude.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Agent, you'll have opportunities to:

• Develop your skills and knowledge in customer service, healthcare, and technology.
• Participate in cross-functional and cross-business process improvement initiatives.
• Collaborate with a dynamic team of experts in the healthcare industry.
• Access training and development programs to enhance your skills and career prospects.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $18.00 - $20.00 per hour, depending on experience and other qualifications. This position is also eligible for blithequark's discretionary annual incentive program, based on performance and subject to the terms of blithequark's applicable plans. In addition, you'll enjoy a range of benefits, including:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact in the healthcare industry, we encourage you to apply today! Please submit your application by March 31, 2025, and join our team of experts at blithequark. Apply for this job