Experienced Client / Customer Service Representative – Delivering Exceptional Experiences at blithequark

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Client / Customer Service Representative to join our team. As a Client / Customer Service Representative at blithequark, you will be the face of our company, providing top-notch service to our customers and patients. You will be responsible for creating a distinctive and delightful customer experience, engaging with customers, and resolving issues in a timely and professional manner. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Customer Experience

* Engage with customers and patients by greeting them and offering assistance with products and services

• Resolve customer issues and answer questions to ensure a positive customer experience
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Utilize interpersonal habits and Walgreen service traits to provide exceptional customer service, including:

+ Offering help proactively + Identifying needs + Servicing until satisfied

Operations

* Provide customers with courteous, friendly, fast, and efficient service

• Register customer purchases on assigned cash register, collect cash, and distribute change as requested
• Keep counters and shelves clean and well-merchandised, take inventory, and maintain records
• Check in and price merchandise as required or as directed by store manager or communicated by the shift leader
• Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including:

+ Utilizing pharmacy systems to enter patient and drug information + Ensuring information is entered correctly + Filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs + Verifying medicine is correct + Checking for possible interactions + Reporting prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program

Pharmacy Support

* Assist and support Pharmacy Department on inventory management activities, such as: + Ordering + Unpacking + Checking and storing shipment of pharmaceuticals

• Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)

Visual Merchandising

* Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise

• Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
• Restock outs using the first in, first out method

Photo Services

* Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine

• Suggestively sell promotional photo products

Web Pick-up

* Assume web pick-up responsibilities, including: + Monitoring orders in Picture Care Plus + Filling orders (pick items) + Delivering orders to customers as they arrive at store

Training & Personal Development

* Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration

• Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments

What We Offer

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure success

Requirements

* High school diploma or equivalent required; PTCB certification a plus

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to lift up to 25 pounds and stand for long periods
• Availability to work a variety of shifts, including evenings and weekends

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the blithequark team. Apply for this job