Experienced Customer Service Representative – Sales (Hybrid) at blithequark

Are you a customer-focused individual with a passion for sales and service? Do you thrive in fast-paced environments and enjoy building meaningful connections with people? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Representative – Sales (Hybrid). In this role, you will be the voice of blithequark, providing exceptional customer service and driving sales growth while working in a dynamic and supportive team environment.

About blithequark

blithequark is a global leader in communications and technology, dedicated to delivering innovative solutions that connect people and businesses. With a rich history of innovation and a commitment to excellence, we strive to make a positive impact on our customers' lives. As a member of our team, you will be part of a diverse and inclusive community that values collaboration, creativity, and continuous learning.

Job Summary

As a Customer Service Representative – Sales (Hybrid), you will be responsible for providing exceptional customer service and driving sales growth through various channels, including phone, email, and chat. You will work in a fast-paced environment, handling customer interactions, resolving issues, and promoting our products and services. This is a hybrid role, requiring you to work in our Lafayette, LA location 3-4 days a week and remotely from home 1-2 days a week.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights and weekends
• Participate in paid training to develop your skills and knowledge

What We're Looking For

* Unwavering customer focus and a passion for delivering exceptional service

• Strong work ethic and ability to work in a fast-paced environment
• Adaptability and flexibility to meet changing business needs
• Problem-solving skills and attention to detail
• Ability to work independently and as part of a team

Join Our Team

As a member of our team, you will enjoy a range of benefits and perks, including:

• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark home phone
• Tuition reimbursement program
• Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work-from-Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

As a Customer Service Representative – Sales (Hybrid) at blithequark, you will have the opportunity to develop your skills and knowledge through training and development programs. You will work with a diverse team of professionals who are passionate about delivering exceptional customer service and driving sales growth. With blithequark, your career possibilities are limitless, and you will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

Equal Employment Opportunity

blithequark is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals from all backgrounds and are committed to ensuring that our workplace is free from discrimination and harassment.

How to Apply

If you are a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We look forward to hearing from you!

Weekly Hours:

40

Time Type:

Regular

Location:

Lafayette, Louisiana

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