Experienced Guest Service Representative – Disability Access Service Video Chat Specialist at blithequark

Are you passionate about delivering exceptional Guest Service and making a positive impact on people's lives? Do you have a knack for providing personalized support and resolving complex issues with ease? If so, we invite you to join the esteemed team at blithequark as a Sales and Solutions (S&S) Video Chat Specialist! As a valued member of our team, you will play a vital role in assisting Guests with disabilities in registering for the Disability Access Service, ensuring an inclusive and enjoyable experience for all. Your expertise in planning bookings, combined with your proficiency in digital tools and systems, will enable you to provide seamless support to our Guests. You will also have the opportunity to work with various systems and applications, including Microsoft Office Tools and Guest Service Suite, to deliver exceptional Guest Service.

About blithequark

blithequark is a world-renowned leader in the entertainment industry, dedicated to creating magical experiences for Guests of all ages. Our commitment to innovation, quality, and Guest satisfaction has earned us a reputation as a premier destination for families, thrill-seekers, and fans of all ages. As a member of our team, you will be part of a dynamic and inclusive work environment that values diversity, creativity, and collaboration.

Job Summary

As a Sales and Solutions (S&S) Video Chat Specialist, you will be responsible for:

• Providing exceptional Guest Service to Guests with disabilities, assisting them in registering for the Disability Access Service and ensuring a seamless experience
• Supporting Guests with their digital experience through the website and in the My Disney Experience application
• Attending a paid training class, where you will participate in multiple performance assessments to develop your skills and knowledge
• Working in an inbound contact center, located at blithequark's Disney Central in Orlando or Tampa, Florida
• Operating hours: Sunday through Saturday, 05:45 a.m. to 12:15 a.m.

Key Responsibilities

* Assist Guests with disabilities in registering for the Disability Access Service, ensuring a personalized and inclusive experience

• Provide support to Guests with their digital experience, including the website and My Disney Experience application
• Develop and maintain a deep understanding of blithequark's products and services, including Disney property, products, and services
• Utilize technical skills and computer proficiency to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing
• Demonstrate strong problem-solving and decision-making skills to resolve complex issues and provide exceptional Guest Service

Essential Qualifications

* Sales and Service Experience in a customer service or contact center environment

• Knowledge and interest of Disney property, products, and services
• Technical abilities and computer proficiency, with the ability to learn and work with various systems and applications
• Ability to handle confidential information and provide conflict resolution
• Strong problem-solving and decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests

Preferred Qualifications

* Previous experience working with Guests with disabilities or in a similar role

• Familiarity with Microsoft Office Tools and Guest Service Suite
• Experience working in a fast-paced, dynamic environment
• Strong analytical and critical thinking skills
• Ability to work in a team environment and collaborate with colleagues

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced, dynamic environment
• Technical skills and computer proficiency, including Microsoft Office Tools and Guest Service Suite
• Ability to handle confidential information and provide conflict resolution
• Strong analytical and critical thinking skills
• Ability to work in a team environment and collaborate with colleagues

Career Growth Opportunities and Learning Benefits

As a member of our team, you will have access to:

• Comprehensive training and development programs to enhance your skills and knowledge
• Opportunities for career growth and advancement within blithequark
• Collaborative and inclusive work environment that values diversity and creativity
• Access to cutting-edge technology and systems to support your work
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

blithequark is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Our company culture values:

• Collaboration and teamwork
• Innovation and creativity
• Guest satisfaction and loyalty
• Employee development and growth
• Diversity and inclusion

Compensation, Perks, and Benefits

As a Sales and Solutions (S&S) Video Chat Specialist, you will receive:

• Competitive hourly rate of $18.90/hour
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you are passionate about delivering exceptional Guest Service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Disclaimer

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Apply for this job