Experienced Full Stack Customer Service Representative – Health Insurance Coverage Support for Maryland Residents
Are you a Maryland resident with a passion for helping others navigate the complexities of health insurance coverage? Do you thrive in fast-paced, dynamic environments where no two calls are ever the same? If so, we invite you to join the team at blithequark as a Remote Call Center Customer Service Representative. As a key member of our Maryland-based call center, you will play a vital role in providing exceptional customer experiences to residents seeking health insurance coverage.
About blithequark
At blithequark, we are dedicated to empowering individuals and families to make informed decisions about their health insurance coverage. Our team of experts is committed to delivering personalized support and guidance to ensure that every customer receives the best possible solution for their unique needs. As a Remote Call Center Customer Service Representative, you will be part of a dynamic team that is passionate about making a positive impact in the lives of our customers.
Responsibilities of the Customer Service Representative
As a Remote Call Center Customer Service Representative, your primary responsibilities will include:
- Answering inbound phone calls to provide information and assistance regarding health care insurance options
- Updating customer and account information as needed
- Updating case records and notating the purpose of each call
- Utilizing multiple database applications as resources to provide accurate and timely support
- Being open to feedback for continuous improvement and growth
- Responding to general customer inquiries
- Striving to meet performance metrics for continued professional growth opportunities
Requirements of the Customer Representative Inbound
To succeed in this role, you will need to possess the following qualifications and skills:
- High school diploma or equivalent; college attendance or degree is preferred
- Strong verbal and written communication skills
- Minimum 1 year of Call Center experience
- Minimum of 1 year of healthcare experience
- Computer proficiency
- Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance
- Strong interpersonal skills and the ability to engage and interact well with consumers and coworkers
- Ability to problem solve, prioritize, and multi-task (utilize multiple computer applications while talking to a consumer)
- Must be flexible, reliable, and available for occasional overtime as needed
- Must be able to pass required skill and knowledge assessment tests
- Able to commit to 3 weeks of class training without missing any time from work (days of training)
- Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work
Skills and Competencies Required for Success
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and critical thinking skills
- Ability to learn and understand complex health insurance policies and terminology
- Proficiency in multiple database applications
- Strong organizational and time management skills
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to supporting the growth and development of our team members. As a Remote Call Center Customer Service Representative, you will have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages collaboration and teamwork
- A comprehensive benefits package, including dental insurance, health insurance, vision insurance, and work-from-home flexibility
Work Environment and Company Culture Highlights at blithequark
As a Remote Call Center Customer Service Representative, you will be working from the comfort of your own home, with the flexibility to create your own schedule and work environment. Our team is passionate about delivering exceptional customer experiences, and we strive to create a positive and supportive work environment that encourages collaboration, creativity, and growth.
Compensation, Perks, and Benefits
As a Remote Call Center Customer Service Representative, you will receive:
- Competitive hourly rate of $16.63 per day
- Opportunities for overtime and bonuses
- Comprehensive benefits package, including dental insurance, health insurance, vision insurance, and work-from-home flexibility
- Referral bonus program – refer a friend and receive $50 after they work 90 days
Call Center Hours and Training Schedule
Our call center is currently open Monday-Friday from 8am to 6pm. Training hours will be Monday-Friday, with a 3-week class training period followed by a 4-week nesting period. You will be required to commit to these training periods without missing any time from work.
How to Apply
If you are a motivated and customer-focused individual with a passion for helping others, we invite you to apply for the Remote Call Center Customer Service Representative position at blithequark. Please visit our website to submit your application and join our team of dedicated professionals who are making a positive impact in the lives of our customers. Apply Job! Apply for this job