Experienced Bilingual Customer Engagement Representative – Hybrid Role at blithequark

Are you passionate about delivering exceptional customer experiences and building strong relationships with people from diverse backgrounds? Do you have a flair for communication, problem-solving, and teamwork? If so, we invite you to join blithequark, a revolutionary company that's transforming the way people engage with their passions. As a Bilingual Customer Engagement Representative, you'll play a vital role in our hybrid team, connecting with customers, resolving issues, and providing unparalleled support throughout their journey.

About blithequark

blithequark is a remote-first company that's revolutionizing recreational purchases by combining cutting-edge technology and innovative risk strategies. We connect people with their passions by making lifestyle purchases, such as powersports vehicles, RVs, and outdoor power equipment (OPE), fast, easy, and accessible. With over 550 employees, 30 OEM partners, and 4,000 dealer partners, we're a dynamic organization that's committed to excellence and customer satisfaction.

Our Mission

At blithequark, we're dedicated to delivering a seamless, end-to-end digital buying experience that inspires enthusiasts and makes lifestyle purchases accessible to everyone. We achieve this by:

• Inspiring enthusiasts with our editorial brands, including Cycle World and UTV Driver
• Instantly prequalifying consumers for financing online
• Routing customers to dealerships for an easy closing
• Supporting customers throughout their loan with superior loan servicing

Job Summary

We're seeking an experienced Bilingual Customer Engagement Representative to join our hybrid team in Irving, Texas. As a key member of our Roadrunner Servicing Center, you'll be responsible for handling inbound and outbound calls, processing phone payments, conducting customer interview calls, and resolving customer issues via online chat channels. If you're a customer service professional with a passion for problem-solving, communication, and teamwork, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Handle an average of 80 inbound and outbound calls per day

• Process phone payments
• Conduct outbound customer interview calls
• Communicate and resolve customer issues via online chat channels
• Resolve common customer concerns regarding their powersports loan
• Meet monthly productivity and quality goals
• Comply with all federal and state-specific laws that regulate collections and servicing activities

Requirements

* High School Diploma or GED required (some college coursework a plus)

• Preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio
• Collection experience is a plus
• Requires a minimum of 2 years related customer service experience in a fast-paced environment
• Working knowledge of Word and Excel
• Able to master the use of web-based system of record (LoanPro) – Training Provided
• Strong communication skills both verbally and written as roles are a combination phone and communicating through chat
• Bi-Lingual English/Spanish a plus
• Excellent "people" skills and a strong customer service attitude and able to demonstrate problem-solving ability
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual

Benefits

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join blithequark?

At blithequark, we're committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. We're a dynamic organization that values diversity, inclusion, and teamwork. If you're passionate about delivering exceptional customer experiences and building strong relationships with people from diverse backgrounds, we invite you to join our team.

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving and communication, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Apply for this job