Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Financial Support

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong desire to make a positive impact on people's lives while working in a dynamic and supportive environment? If so, we invite you to join blithequark, a leading Customer Service Contact Center dedicated to revolutionizing the healthcare industry through patient advocacy and financial support.

About blithequark

At blithequark, we pride ourselves on being a family-owned business that values integrity, passion, and respect. Our commitment to these principles has enabled us to achieve consistent and healthy growth over the past 20 years, earning us recognition as a top workplace in our industry. As a valued member of our team, you will have the opportunity to grow your career, contribute to our mission, and make a meaningful difference in the lives of our clients and their patients.

What sets us apart?

* We are a family-owned business where you become part of the family, not just a number.

• We have been recognized as an award-winning workplace, voted "Top 10 Best Places to Work" in our industry by Inside Arm from 2019 to 2023.
• We promote from within, offering opportunities for career growth and development.
• We value your voice and appreciate your contributions, providing a supportive and inclusive work environment.
• We offer competitive pay and incentive programs, as well as a comprehensive benefits package.

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you will play a vital role in supporting our clients' patient billing and customer service needs. You will work as an extended business office representative, communicating with patients and their families to explain medical bills, answer questions, and resolve account balances. Your exceptional customer service skills, empathy, and attention to detail will make a significant difference in the lives of our clients and their patients.

Key Responsibilities:

* Using empathy and excellent communication skills to help patients and their families understand confusing medical bills.

• Providing outstanding customer service and collaborating with patients to create affordable payment plans and take payments by phone.
• Accurately documenting all calls and follow-ups in our software systems, utilizing your computer proficiency and organizational skills.
• Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
• Continuously improving, with supportive coaching and feedback from your manager and team leads, and ongoing training.

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree preferred.

• 1-2 years of experience in customer service, healthcare, or a related field.
• Excellent communication, empathy, and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong computer proficiency and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications:

* Experience in healthcare billing or customer service.

• Familiarity with medical terminology and coding.
• Certification in customer service or a related field.
• Bilingual or multilingual skills.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and handle sensitive information.
• Familiarity with medical terminology and coding.

Career Growth Opportunities and Learning Benefits:

* Opportunities for career growth and development within our organization.

• Ongoing training and coaching to support your professional growth.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.

Work Environment and Company Culture:

* Remote work option with modified in-office work options available.

• Flexible scheduling to accommodate your needs.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.

Compensation, Perks, and Benefits:

* Competitive base annual pay ranging from $37,440 to $43,680 based on prior experience.

• Monthly performance bonuses ranging from $100 to $400.
• Opportunities for career growth and development within our organization.
• Comprehensive benefits package, including 401(k), dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, life insurance, paid time off, tuition reimbursement, vision insurance, and work-from-home options.

How to Apply:

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to our team at blithequark! Apply for this job