Experienced Customer Development Manager – Driving Volume, Revenue, and Customer Relationship Growth through Proactive Account Management and Sales

Introduction to blithequark

At blithequark, we are committed to driving business growth and customer satisfaction through innovative sales strategies and exceptional account management. As a leading player in the industry, we are dedicated to fostering a culture of inclusivity, continuous learning, and growth. Our purpose is to make a difference in the world, and we believe that our people are the key to achieving this goal. We are now seeking an experienced Customer Development Manager to join our team and play a critical role in driving volume, revenue, and customer relationship growth.

Job Description Summary

This position is part of the NAOU Sales Organization at blithequark and is responsible for driving volume, revenue, and advancing the customer relationship through proactive account management and sales of complex volume-driving initiatives. The successful candidate will support and/or sell against a portfolio of accounts that require complex phone sales interactions and strong collaboration with assigned account teams. This role is an individual contributor and is directly responsible for achieving individual performance metrics and account team metrics as assigned.

Key Responsibilities

• Complete proactive customer contacts via telephone to key decision-makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
• Conduct regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer.
• Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customers) to prioritize potential focus areas.
• Coordinate implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility to execute plans.
• Participate in contract negotiations/re-negotiations with customers and blithequark to formalize agreements.
• Manage customer marketing reimbursements and local store funding programs to drive business results.
• Accurately capture customer interactions through current CRM systems.
• Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
• Provide feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
• Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within blithequark.

Requirements

To be successful in this role, you will need to have:

• A Bachelor's Degree.
• 1+ years of frontline sales experience preferred.
• Experience in effectively communicating with and influencing customers.
• Proven ability to problem-solve and provide viable solutions based on customer and company needs.
• Proven ability to provide quality customer service.
• Strong verbal and written communication skills.
• Effective collaborating skills.
• Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
• Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives.

Essential Skills and Competencies

In addition to the requirements, the successful candidate will have:

• Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer.
• Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity.
• Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts blithequark's relationship with consumers.
• Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, blithequark Solutions, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, blithequark Tickets, PowerBI) to obtain the needed information to evaluate performance and access relevant data.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our people. As a Customer Development Manager, you will have access to a range of training and development opportunities, including:

• Individual Development Plans to support your career growth and development.
• Regular feedback and coaching from your manager and peers.
• Opportunities to work on cross-functional teams and projects.
• Access to industry-leading sales and account management training programs.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic work environment. Our culture is built on four key behaviors - curious, empowered, inclusive, and agile - and we value how we work as much as what we achieve. As a Customer Development Manager, you will be part of a team that is passionate about making a difference and driving business growth.

Compensation, Perks, and Benefits

We offer a competitive salary range of $81,800 - $100,900, depending on geography, job-related knowledge, skills, and experience. In addition to your base salary, you will also be eligible for a range of benefits, including medical, financial, and other benefits. We also offer a range of perks, including flexible working arrangements, opportunities for professional development, and a dynamic and inclusive work environment.

Conclusion

If you are a motivated and results-driven sales professional looking for a new challenge, we encourage you to apply for the Customer Development Manager role at blithequark. With our commitment to growth, development, and inclusivity, we believe that we offer a unique and rewarding work environment that will help you to achieve your career goals. Don't miss out on this opportunity to join our team and make a difference in the world.