Job Title: Night and Weekend Customer Experience Representative – Live Events and Ticket Marketplace Expert

As a Night and Weekend Customer Experience Representative at blithequark, you will be at the forefront of delivering exceptional customer experiences for live event enthusiasts. Our team is passionate about creating unforgettable moments for fans, and we're looking for a dedicated individual to join our ranks. If you're a customer service enthusiast with a passion for live events, we want to hear from you.

The Opportunity:

At blithequark, we pride ourselves on providing a seamless experience for our customers from the moment they purchase their tickets to the moment they enter the gates. As a Night and Weekend Customer Experience Representative, you will be the face of our brand, ensuring that our customers receive top-notch support and guidance throughout their journey. You will be working closely with our team to resolve customer inquiries, troubleshoot technical issues, and provide expert advice on our ticket marketplaces.

How Your Role Contributes to the Success of blithequark:

As a Night and Weekend Customer Experience Representative, you will be responsible for:

• Handling customer contacts in a prompt and professional manner
• Answering questions about purchases, orders, inventory, and upcoming events
• Providing proactive support to customers via phone, email, and live chat
• Utilizing internal and external technology to manage order fulfillment
• Collaborating with the team to create memorable experiences for our customers
• Contributing to the growth and development of our team and company culture

How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days:

30 Days In:

* Complete new hire orientation and gain the resources you need to succeed

• Learn about ticket marketplaces and how you'll contribute to providing great experiences for our customers
• Acclimate to team and company norms, business objectives, and blithequark values
• Gain access to and familiarize yourself with our accounts and internal systems
• Shadow teammates and document what you've learned from observing and listening to their emails and calls

90 Days In:

* Perform core responsibilities comfortably on your own

• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies
• Understand service level expectations, KPIs, and other metrics to watch for

180 Days In:

* Apply methods to execute individual tasks that positively impact the team

• Play an active role in continued learnings to advance skill sets necessary for team goals
• Handle front-line customer escalations and follow-ups
• Feel empowered to participate in extracurricular projects that contribute to the success of the organization

What You'll Bring:

* 1-2 years of customer service experience via phone, email, and live chat

• A team player mentality and drive to contribute to culture and growth
• A sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule:

* 1:30pm-10:00pm Thursday/Friday off

• 1:30pm-10:00pm Monday/Tuesday off
• Hybrid schedule with 3 days in office and 2 days remote

Compensation:

* $40,000 base salary with bi-annual bonuses and equity

• Training is fully paid

Benefits:

* blithequark provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks

Why Join blithequark?

At blithequark, we're passionate about creating unforgettable experiences for live event enthusiasts. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a Night and Weekend Customer Experience Representative, you'll have the opportunity to work with a talented team, develop your skills, and contribute to the growth and success of our company.

How to Apply:

If you're a customer service enthusiast with a passion for live events, we want to hear from you. Apply now to join our team and become a part of the blithequark family. Apply Job! Apply for this job