Experienced Customer Service Representative Administrator – Remote (USA)

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's MVRecovery team as a Customer Service Representative Administrator. In this role, you'll play a vital part in securing collateral for our clients, working closely with field agents and customer information to drive successful recoveries.

About blithequark

At blithequark, we're driven by a shared purpose – helping people be their best in the moments that matter. We live up to this purpose every day by solving for safer, building the best possible technologies across every part of our safety and security ecosystem. From mission-critical communications devices and networks to AI-powered video security and access control, we're committed to connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.

About MVRecovery

MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a blithequark Company. We're a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it, and we're seeking an experienced CSR (Customer Service Representative) Administrator to join our team.

Job Description

As a Customer Service Representative Administrator, you'll be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, and communicating any escalated information to the client or supervisor as needed. You'll facilitate the successful recovery of assigned collateral, demonstrating basic product and service knowledge and initiating required actions as needed. This role is performed 100% via computer, with no field work or travel required.

Key Responsibilities:

* Maintain account orderliness, ensuring a field agent is assigned to each account

• Update designated accounts with new information received from the client
• Communicate escalated information to the client or supervisor as needed
• Facilitate successful recovery of assigned collateral
• Demonstrate basic product and service knowledge and initiate required actions as needed
• Work closely with field agents and customer information to drive successful recoveries

Essential Qualifications:

* High School Diploma or equivalent

• Minimum 2 years Customer Service and Account Management experience or equivalent
• Legal authorization to work in the U.S. indefinitely is required
• Experience with collateral repossession, collections, asset recovery, skip tracing, and credit experience is beneficial
• High level of experience using G-Suite, MS Office, and related applications

Preferred Qualifications:

* Previous experience working in a remote environment

• Strong phone skills with the ability to give clear and concise direction
• Strong multi-tasking and organization skills

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Proficiency in G-Suite, MS Office, and related applications
• Ability to work independently with minimal supervision

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a dynamic and innovative company

• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment with a team of experienced professionals
• Flexible work arrangements, including remote work options

Work Environment and Company Culture:

* blithequark is committed to providing a safe and inclusive work environment for all employees

• Our company culture is people-first and community-focused, empowering every employee to be their most authentic self and do their best work to deliver on the promise of a safer world
• We're proud of our diverse and inclusive team, and we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions

Compensation, Perks, and Benefits:

* Competitive salary and incentive bonus plans

• Medical, dental, vision benefits, and 401K with company match
• 9 paid holidays and generous paid time off packages
• Employee stock purchase plan and paid parental and family leave
• And more!

How to Apply:

If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer:

blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic. Apply for this job