Experienced Customer Service Trainee – Remote Opportunity at blithequark
Are you passionate about delivering exceptional customer experiences and eager to kick-start your career in a dynamic and supportive environment? Look no further than blithequark, a leading provider of dental benefits and a force for good in the communities we serve. We're seeking an experienced Customer Service Trainee to join our team, and we're excited to offer a comprehensive training program that will equip you with the skills and knowledge needed to succeed in this role.
About blithequark
blithequark is a leader in dental benefits, with a mission to improve oral health through benefit plans, advocacy, and community support. Our corporate giving builds healthy, smart, vibrant communities for all, and we invest in initiatives that support youth, education, workforce, and economic development. As part of the Delta Dental Plans Association, we provide coverage to over 83 million Americans and operate two of the nation's largest networks of participating dentists.
Job Summary
As a Customer Service Trainee at blithequark, you will play a critical role in delivering exceptional customer experiences and supporting our mission to improve oral health. In this developing and learning capacity, you will perform a range of tasks, including researching inquiries, responding to customer and provider questions, maintaining departmental records, and operating office equipment. You will also have the opportunity to make corrections to claims and eligibility, enter new claims and subscriber information, and review subscriber coverage to determine type and level of benefits.
Responsibilities
* Researches inquiries by accessing the claims processing system and other informational sources
- Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
- Maintains related departmental records and files
- Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.
- Makes corrections to claims and eligibility
- Enters new claims, eligibility and subscriber information into the mainframe
- Reviews subscriber's coverage to determine type and level of benefits
Requirements
* High school diploma or equivalent
- One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
- Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at blithequark or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position)
- Ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday (first shift)
- Ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday (second shift)
Preferred Qualifications
* Previous experience in a call center or customer-facing role
- Familiarity with dental benefits and terminology
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in Microsoft Office
Training and Development
As a Customer Service Trainee at blithequark, you will participate in a comprehensive training program that will equip you with the skills and knowledge needed to succeed in this role. The training schedule will be hybrid, with on-site training in weeks 1, 2, 6, and 7, and remote training in weeks 3, 4, 5, and 8.
Work Environment and Culture
blithequark is a remote-friendly organization that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the communities we serve. We offer a supportive and inclusive work environment that encourages collaboration, innovation, and growth.
Compensation and Benefits
We offer a competitive salary and benefits package, including:
- Comprehensive health insurance
- 401(k) matching program
- Paid time off and holidays
- Opportunities for professional development and career growth
How to Apply
If you're passionate about delivering exceptional customer experiences and eager to start your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. Please submit your application online at [www.deltadentalmi.com/careers](http://www.deltadentalmi.com/careers).
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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