Technical Support / Customer Service Representative (Remote) – Join the Blithequark Team and Revolutionize Your Career

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture, inclusivity, and genuine belonging? Do you want to join a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, we invite you to apply for the Technical Support / Customer Service Representative (Remote) position at Blithequark, where you'll have the opportunity to reimagine your career and develop lifelong friendships.

About Blithequark

Blithequark is a global organization that empowers its employees to be game-changers in the industry. With a diverse team from over 70 countries, we foster an inclusive culture where every member contributes to and supports each other's success and well-being. Together, we help the world's most renowned brands enhance their businesses through exceptional customer experiences and innovative technology. As we continue to grow, we're seeking talented individuals who share our passion for delivering outstanding customer service experiences.

Career Growth and Personal Development

This remote Technical Support / Customer Service Representative position offers a fantastic opportunity to develop a new career path while working from the comfort of your own home. At Blithequark, we invest in our employees' growth and well-being, providing comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within. This means you'll have real opportunities for career advancement and personal growth.

Key Responsibilities

As a Technical Support / Customer Service Representative working from home, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an exceptional problem-solver
• Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in It for You

At Blithequark, we champion our people and invest in their growth and well-being. As a Technical Support / Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the Blithequark Team Today

If you're ready to reimagine the best version of yourself and join a company that values people-first culture, inclusivity, and genuine belonging, apply today. We can't wait to hear from you and discover why over 440,000 game-changers around the globe call Blithequark their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity Employer:

Blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

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