Experienced Customer Service Representative – Onsite at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our team at our North Lauderdale, Florida location. As a key member of our customer service team, you will be the eyes and ears for our clients, fielding customer inquiries and finding innovative ways to respond. If you're a fearless and customer-focused individual who is inspired to deliver only the best, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're proud to offer a range of benefits that make us a great place to work, including paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs.

The Role

As a Customer Service Representative at blithequark, you will be responsible for:

• Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• A high school diploma or equivalent
• IT/Network certifications/degrees preferred
• 18 years of age or older
• Proven call center experience
• Typing 25 WPM
• Proficient in PC operation and navigation
• Entry-level network troubleshooting
• Ability to set up home Wi-Fi network
• Ability to set up and configure a router or switch
• Core proficiency with a laptop or desktop computer
• Ability to work independently
• Excellent communication skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills

Key Competencies

To succeed in this role, you will need to demonstrate the following key competencies:

• Process Excellence: Commitment to following established procedures and customer service-driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience

Why Join blithequark?

At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a range of benefits that make us a great place to work, including:

• Paid training
• Competitive wages
• Full benefits (medical, dental, vision, 401k, and more)
• Paid time off
• Employee wellness and engagement programs

EOE/Disability/Vets

blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

How to Apply

If you're a motivated and customer-focused individual who is inspired to deliver only the best, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job We can't wait to hear from you! Apply for this job