Experienced Customer Operations Specialist I - Call Center - Temporary Part-Time Opportunity at blithequark

Are you a customer service enthusiast seeking a rewarding career opportunity in a dynamic environment? Do you thrive in a fast-paced call center setting, where no two interactions are ever the same? Look no further! blithequark is seeking an experienced Customer Operations Specialist I to join our team on a temporary part-time basis. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences, resolving inquiries efficiently, and driving customer satisfaction.

About blithequark

blithequark is a leading provider of innovative solutions for consumer loyalty rewards and employee motivation programs. Our mission is to empower individuals and organizations to achieve their goals through engaging experiences and personalized interactions. With a strong commitment to customer satisfaction, we strive to create a positive impact on our customers' lives.

Job Overview

As a Customer Operations Specialist I at blithequark, you will be responsible for handling inbound interactions with clients engaged in our consumer loyalty rewards and employee motivation programs. Your primary focus will be on understanding customer needs, resolving inquiries efficiently, and ensuring a positive experience for our clients. This temporary part-time position is initially contracted for a limited duration, with the potential for extension until January 31, 2026.

Work Schedule and Location

This role allows for remote work and is open to candidates in certain states across the U.S., including Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. The expected work hours are 40 hours per week, specifically from 8:00 AM to 4:30 PM Central Standard Time, Monday through Friday. The starting date for this role is set for October 2025.

Key Responsibilities

As a Customer Operations Specialist I, your responsibilities will include but may not be limited to:

• Accepting and managing inbound calls, emails, and chats from participants of loyalty reward programs
• Researching, assisting, resolving, and de-escalating customer inquiries about loyalty reward accounts
• Updating and noting participant information within proprietary systems
• Identifying and escalating priority issues as they arise
• Attending training sessions and familiarization courses
• Following predetermined guidelines to handle common inquiries
• Aiding in the training of new contact center staff through mentorship
• Maintaining a professional standard at all times while interacting with clients

Qualifications and Required Skills

To be considered for this role, candidates should possess the following skills and qualifications:

• A High School Diploma or GED Equivalent is mandatory
• Ideal candidates will have 1-2 years of experience in a customer service role, preferably in a call center environment
• Proficiency in using computers and navigating multiple screens simultaneously in an online environment is required
• Candidates must possess excellent communication skills—both verbal and written—with a clear and articulate phone voice
• Familiarity with Microsoft Office Suite is essential
• If candidates are working remotely, they need to have a designated quiet workspace with no distractions

Key Competencies

Successful candidates will also exhibit the following competencies:

• A strong work ethic and eagerness to learn
• A positive, enthusiastic, and professional attitude
• Strong organizational skills and the ability to solve problems effectively
• Proficient keyboarding and data entry capabilities
• A quick learner who can adapt to changing situations
• High attention to detail and good judgment in decision-making
• A collaborative teamwork orientation
• The ability to handle stress tolerance and resilience in a customer service environment

Benefits

While this position is part-time, blithequark offers several perks for its employees. Full-time employees can access a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, disability coverage, retirement savings options (401k), tuition reimbursement, and paid time off. Depending on total hours worked, part-time employees may qualify for medical benefits, 401k options, and paid time off as well. Detailed benefits information is available on the company's designated benefits website.

Employment Eligibility

blithequark maintains a strict policy regarding employment eligibility, stipulating that only applicants authorized to work permanently in the U.S. are considered. They are unable to sponsor applicants requiring work authorization now or in the future. Additionally, blithequark is committed to ensuring a fair and non-discriminatory hiring process. All qualified applicants will be given considerations without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or military service status.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Customer Operations Specialist I, you will have access to various training programs, mentorship opportunities, and career advancement possibilities. Our commitment to employee learning and development ensures that you will have the skills and knowledge necessary to excel in your role and beyond.

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment that values collaboration, innovation, and customer satisfaction. Our team is passionate about delivering exceptional experiences and making a positive impact on our customers' lives. As a member of our team, you will be part of a diverse and inclusive community that encourages open communication, creativity, and continuous learning.

Conclusion

The Customer Operations Specialist I position at blithequark presents an exciting opportunity for individuals eager to embark on or advance their career in customer service while working in a structured yet supportive environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this temporary part-time role. Join our team and be part of a dynamic organization that is shaping the future of customer service.

How to Apply

If you are interested in this opportunity, please submit your application through our website. We look forward to reviewing your application and discussing this role further with you. Apply to this job Apply for this job