Experienced Healthcare Customer Service Representative – Remote Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Healthcare Customer Service Representative to join our team of dedicated professionals. As a key member of our team, you will be the eyes and ears for our clients, fielding customer inquiries and finding innovative ways to respond. If you're a fearless individual with a drive to deliver only the best, we want to hear from you!

About blithequark

blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Benefits of Working with blithequark

* Paid Training to help you succeed in your role

• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and refocus
• Employee wellness and engagement programs to support your overall well-being

Your Role at blithequark

As a Healthcare Customer Service Representative, you will be responsible for:

• Fielding customer inquiries from medical professionals, using medical terminology, to request and verify benefits
• Handling and carefully responding to all customer inquiries
• Providing excellent customer service through active listening
• Working with confidential customer information and treating it sensitively
• Aiming to resolve issues on the first call by being proactive
• Appropriately and professionally communicating with customers
• Providing support for Health Care Providers
• Researching benefit information
• Handling situations that may require adaptation of response or extensive research
• Accurately documenting and maintaining all interactions
• Responding to requests for assistance and/or possible processing payments

Qualifications

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure a seamless and productive work experience, we require:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we're committed to creating an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance. Join our team and become part of a culture that's positive, supportive, and challenging.

EOE/Disability/Vets

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Ready to Join Our Team?

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to become a part of our dynamic team at blithequark. Apply to this job Apply for this job