Experienced Senior Manager - Customer Analytics for Digital Transformation

Are you a seasoned data expert with a passion for driving business growth through data-driven insights? Do you thrive in a fast-paced, collaborative environment where no two days are ever the same? If so, we invite you to join blithequark, a leading fintech company revolutionizing the financial services industry with our cutting-edge digital origination and decisioning platform. At blithequark, we're committed to empowering our customers with seamless, digital-first experiences that streamline everything from loan origination to deposit account opening. Our platform is designed to scale with banks and credit unions at any stage of their digital journey, enabling them to control risk, optimize performance, and enhance security. As a Senior Manager of Customer Analytics at blithequark, you'll play a critical role in helping us achieve our mission. You'll collaborate with cross-functional teams to analyze customer performance and usage data, identify trends and patterns, and generate actionable insights that drive informed decision-making. Your expertise will be instrumental in developing and presenting key recommendations and findings to senior leadership and our clients.

A DAY IN THE LIFE:

As a Senior Manager of Customer Analytics, your day will be dynamic and fast-paced. You'll start by collaborating with the Customer Success team to understand their data needs and priorities for the day. Your tasks may include:

• Analyzing customer performance and usage data to identify trends or patterns
• Generating insights to improve customer satisfaction and retention
• Working closely with the Revenue Operations team to ensure data accuracy and availability for analysis
• Communicating your findings and recommendations to internal stakeholders, including Customer Success Managers and Leadership, as well as senior client stakeholders

TEAM:

You'll join a team of ~40 across the Revenue Organization that includes Marketing, Sales, Sales Engineering, Solutions, Customer Success, and Operations. Our team is passionate about driving business growth through data-driven insights and is committed to empowering our customers with seamless, digital-first experiences.

BASE SALARY & BONUS:

* Base Salary: $146,250 - $170,625

• Bonus: blithequark employees are eligible for annual performance bonuses as part of our commitment to shared success!

BENEFITS & PERKS:

* Comprehensive benefits package, including medical, dental, and vision insurance

• 401(k) matching program
• Flexible PTO policy
• Professional development opportunities
• Collaborative, dynamic work environment

WHAT WE’LL TRUST YOU TO DELIVER:

As a Senior Manager of Customer Analytics, you'll be responsible for:

• Strategic Analysis & Forecasting: Analyze current customer data and business strategies across product, marketing, and credit to identify actionable insights.
• Drive Strategic Initiatives: Lead data-driven initiatives to enhance partner growth and profitability.
• Stakeholder Engagement & Communication: Collaborate with cross-functional teams to gather requirements and implement data-driven solutions.

WHAT YOU LIKELY BRING TO THE TABLE:

* Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or related field.

• 7+ years proven experience working in data analysis, preferably in a customer-facing role within the fintech industry.
• Proficiency in SQL for data querying and manipulation.
• Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
• Excellent communication skills, with the ability to present findings and recommendations to both technical and non-technical stakeholders.
• A strong executive presence, familiarity and fluency when interacting with senior clients in credit risk.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Detail-oriented mindset with a focus on data accuracy and quality.
• Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively.

ABOUT blithequark:

* Founded: 2020

• Employees: 150+
• Locations: Chicago (HQ) and US Remote
• Funding: blithequark has raised $281M in total equity capital since inception, including most recently at a valuation of $1B.
• Investors: WestCap, Hanaco Ventures, Goldman Sachs, Invus Opportunities, Mastercard, and PSCU
• Press: Amount Blog - Equity Raise, Business Wire, PR Newswire - Comerica, PYMNTS - PSCU, A Year in Review - Amount’s Blog, Builtin, The Financial Brand

Key Customers:

* TD Bank

• Velera
• Guaranteed Rate
• American Express
• Citizens
• Fifth Third Bank
• Bank United
• FIS
• Associated Bank
• Comerica

Social Media:

* LinkedIn: https://www.linkedin.com/company/blithequark/life/6aeff0f8-6eb3-4b87-bb8c-e752b5d7c3ee/?viewAsMember=true

• Builtin: https://www.builtinchicago.org/company/blithequark
• Twitter: https://twitter.com/blithequarkFintech
• Amount Blog: https://www.amount.com/blog

Tech Stack:

* Greenhouse

• LinkedIn Recruiter
• Lattice
• G Suite
• Atlassian
• AWS
• Python
• Java
• Ruby
• GO
• node.js
• Temporal
• Scala
• Apache NiFi
• Talend
• Informatica
• Hadoop
• Hive
• Spark
• Pandas
• Looker
• Argo
• Airflow Luigi
• Kubernetes
• C#
• JavaScript (for advanced concepts)
• ASP.NET MVC
• .NET Core
• Microsoft SQL Server
• Entity Framework (ORM for database interaction)

If you're a seasoned data expert with a passion for driving business growth through data-driven insights, we invite you to join our team at blithequark. Apply now to become a part of our dynamic and collaborative environment! Apply for this job