Experienced Full Stack Customer Experience Specialist – Network Validation and Adoption

At blithequark, we're on a mission to revolutionize the way our clients experience network deployment. As a leading innovator in the industry, we're committed to delivering exceptional quality and redefining the standards for network validation and adoption. We're now seeking an experienced Full Stack Customer Experience Specialist to join our team and help us accelerate the adoption of new technologies and solutions.

Meet the Team

Our Customer Experience team is a dynamic and collaborative group of experts who share a passion for delivering exceptional customer experiences. With a wide range of expertise across the breadth of the customer product portfolio and various technology verticals, we're well-equipped to tackle complex customer-specific networks and help our clients rapidly adapt to meet the ever-changing business requirements. Our state-of-the-art lab facilities, including high-end traffic generators, enable us to emulate customer networks and provide a safe and controlled environment for testing and validation.

Your Impact

As a Full Stack Customer Experience Specialist at blithequark, you'll have the opportunity to make a significant impact on our clients' network deployment experience. Your key responsibilities will include:

• Domain Expertise: Lead validation for customer design, platforms, software, and MoP for upgrades/downgrades, ensuring that our clients' networks are optimized for performance and reliability.
• Test Development: Define test requirements and cases with customers, working closely with them to understand their needs and develop tailored testing solutions.
• Lab Setup: Emulate customer networks in labs using traffic generators, creating a realistic and controlled environment for testing and validation.
• Automation & Testing: Develop automated tests with ROBOT framework, perform tests, and report findings, ensuring that our clients' networks are thoroughly tested and validated.
• Issue Resolution: Collaborate with our team to troubleshoot and resolve issues, providing timely and effective solutions to our clients.
• Standards Compliance: Ensure that our solutions meet the highest standards of quality and compliance, including SVS standards and automation in deliveries.
• Business Development: Drive discussions on opportunities and renewals for SVS growth, working closely with our clients to identify new business opportunities and develop strategies for growth.

Minimum Qualifications

To be successful in this role, you'll need to possess the following minimum qualifications:

• Certification: A minimum of 2x CCNP-level knowledge, preferably in Enterprise, Data Center, and/or Service Provider.
• Technical Expertise: Deep knowledge of at least 2 technology areas, such as SDA, SD-WAN, Routing & Switching (R&S), DC, ACI, or SP.
• Consultancy Skills: Strong customer consultancy skills with experience in effective communication and stakeholder interactions.

Preferred Qualifications

While the minimum qualifications are essential, we're also looking for candidates with the following preferred qualifications:

• Certification: CCIE certification, with a preference for CCIE Enterprise.
• Network Experience: Experience in building and deploying networks, with a strong understanding of network architecture and design.
• Testing & Tools: Experience in network testing/validation and traffic generator tools, such as Ixia or Spirent.
• Scripting & Automation: Strong scripting skills in Robot/Python or other languages, with knowledge of Ansible/Terraform.
• Project Methodologies: Familiarity with both waterfall and Agile project delivery methodologies.
• Project Management: Project management skills are advantageous, with experience in managing multiple projects and stakeholders.

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing our employees with the tools and resources they need to succeed. Some of the benefits of joining our team include:

• Career Growth Opportunities: We offer a range of career growth opportunities, from training and development programs to mentorship and coaching.
• Learning Benefits: We provide access to industry-leading training and development programs, ensuring that our employees stay up-to-date with the latest technologies and trends.
• Work Environment: Our state-of-the-art lab facilities and collaborative work environment provide a stimulating and supportive environment for our employees to thrive.
• Compensation and Benefits: We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job