Experienced Bilingual Customer Service Representative - Seasonal Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences in both English and Spanish? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark as an Experienced Bilingual Customer Service Representative - Seasonal. As a key member of our customer support team, you will be the front line of customer interaction, providing top-notch service, addressing inquiries, and ensuring timely resolution of issues while adhering to our company's guidelines and service level agreements (SLAs).

About blithequark

blithequark is a leading provider of premium-quality goods for the kitchen and table, with over 50 stores and the largest avocational cooking program in the US. Our mission is to create happiness through cooking and sharing good food, and we're committed to delivering exceptional customer experiences that exceed expectations. Whether you're interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason – to roll up our sleeves and make a difference.

Key Responsibilities

As an Experienced Bilingual Customer Service Representative - Seasonal, you will be responsible for:

• Handling inbound customer calls, providing assistance and information in a professional and courteous manner
• Responding to inquiries about products, services, billing, and account issues
• Ensuring that a ticket is created for every customer interaction using the ticketing system, logging detailed notes and customer information
• Diagnosing and troubleshooting customer problems, escalating complex issues to higher support levels as necessary
• Maintaining and updating customer records in the system after each interaction
• Following up with customers to provide status updates and confirm issue resolution
• Adhering to company policies, procedures, and quality standards for call handling and ticket creation
• Meeting performance metrics such as but not limited to call handling time, first call resolution, pieces per hour, and customer satisfaction
• Collaborating with other team members and departments to ensure seamless customer service delivery
• Participating in ongoing training and development to stay updated on product knowledge and customer service techniques

Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent required
• Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages
• Strong computer skills, with the ability to navigate multiple systems and databases
• Ability to work in a fast-paced environment while maintaining attention to detail
• Strong problem-solving skills and the ability to handle difficult customer situations with empathy and patience

Desired Skills

While not required, the following skills will be beneficial in this role:

• Previous experience in handling inbound customer calls
• Familiarity with service ticket creation and tracking
• Strong organizational and multitasking skills
• Ability to meet performance targets and work effectively under pressure
• Team player with a positive attitude and a customer-first mindset

What We Offer

As a valued member of our team, you will enjoy:

• A seasonal agreement for peak season (3 months)
• Full-time $15,000 MXN monthly gross salary
• $3,000 MXN Productivity Bonus Per month
• $3,000 MXN Seasonal Bonus Per Month*

* Law benefits since day one

• Home office
• Full equipment provided
• Possible Full-time contract
• 100% paid training
• Schedule window (8 am - 8 pm)
• 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm)
• 1 hour Lunch - 2 breaks of 15 minutes each
• Two days off (Fri-Sat / Sat-Sun/ Sun-Mon)
• Total Pass
• Above the law benefits upon completion of the seasonal contract
• Only for CDMX and Edo. de Mex.
• This benefit applies only upon completion of the seasonal contract

Equal Employment Opportunities

blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

Accommodations for Qualified Individuals with Disabilities

blithequark is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].

Apply Now

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity at blithequark. Don't miss out on the chance to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding career with blithequark. Apply for this job